Branch Launch Manager

Grameen America•Los Angeles, CA

1d•Onsite

About The Position

The Branch Launch Manager plans and executes the launch of Grameen America’s Los Angeles branch and ensures its operational readiness. The role involves understanding neighborhoods and communities across Greater Los Angeles; conducting market surveys; identifying priority operating areas; building and leading a local team; and overseeing outreach, recruitment, and onboarding of program members. The manager also oversees daily branch operations and the loan portfolio, supports effective field staff performance, achieves enrollment targets for clients who qualify for services, and fosters a culture of service excellence. The manager participates in the Branch Manager Academy, a four- to six-month immersive training program intended to accelerate onboarding, assimilation, and learning of Grameen America’s operations and field roles. The role requires physical presence in the community and/or branch office three to five days per week, depending on branch requirements, including field-based community work. On-site requirements may change at the organization’s discretion. Based on business priorities and staffing needs, Grameen America may reassign the employee to another branch within a 30- to 40-mile radius. The position leads day-to-day branch operations, meetings, and activities; recruits, hires, motivates, and develops team members; sets objectives and performance targets; and supports compliance, service quality, and professionalism. It builds community relationships, conducts outreach and marketing, recruits member groups, supports retention and timely loan renewals, and responds to member needs. The manager also develops and implements financial strategies to meet branch loan portfolio growth and quality goals.

Requirements

Fluency in Spanish and English.
Bachelor’s degree or at least five years of relevant professional experience.
At least two years of experience managing a team.
Valid driver’s license.
Familiarity with communities across Los Angeles County, including Pico-Union, Boyle Heights, and Long Beach.
Customer-oriented mindset and problem-solving attitude.
Excellent communication skills.
Teamwork and leadership skills.
Ability to work independently and take initiative.
Attention to detail and organizational skills.
Self-motivation, flexibility, and ability to manage several tasks at once.

Nice To Haves

Experience launching or scaling community-based financial services, nonprofit programs, or branch operations in an underserved market.

Responsibilities

Plan and execute the launch of the Los Angeles branch and ensure its operational readiness.
Conduct market surveys and identify priority operating areas.
Direct, manage, coordinate, and execute day-to-day branch operations, meetings, and activities.
Recruit, hire, motivate, and lead team members.
Set objectives and branch performance targets; train, mentor, coach, and provide ongoing feedback to employees; and conduct performance reviews.
Ensure the team meets expectations for compliance, service quality, performance, and professionalism.
Build strategic community relationships and conduct outreach and marketing to identify target populations and recruit qualified prospective members and member groups.
Oversee outreach, recruitment, and onboarding of new program members and achieve enrollment targets for clients who qualify for services.
Ensure strong customer service and a positive member experience that supports membership growth and retention.
Support member retention and ensure timely loan renewals.
Understand customer needs and resolve issues promptly and effectively.
Manage branch loan portfolio growth and quality targets.
Develop and implement financial strategies that support short- and long-term portfolio growth and quality goals.
Participate in the Branch Manager Academy.
Perform other related duties as assigned.