Branch General Manager

Mission Linen Supply • Newark, CA

3d • $120,000

About The Position

Mission Linen Supply is hiring a Branch General Manager to take ownership of a service center branch and be accountable for its performance, profitability, operations, and customer relationships. This senior, hands-on leadership role supervises Area Managers, route sales and service teams, and support staff, while providing field mentorship and leadership to the team. The manager also serves as the primary local company contact for customers, the community, vendors, and relevant government entities.

The Branch General Manager oversees staffing, training, and performance management; manages operational measures and costs; works with the sales department to achieve revenue goals; and recommends and implements programs to improve efficiency, lower costs, and grow market share. The role requires strong route sales and customer service capabilities, business and financial acumen, and experience leading managers or supervisors. Textile rental experience is beneficial, though comparable experience in route-based rental or service industries is also welcomed.

Mission Linen Supply is a family-owned, privately held provider of linen, uniform, and facility service products across five western states. The company describes its industry as essential and recession-resistant. Compensation includes a base salary of $120,000 or more, depending on education, experience, other qualifications, and assignment location, plus ongoing performance-based incentive opportunities and a car allowance. Benefits include medical, dental, and vision insurance, a retirement savings program, and paid time off.

Requirements

• At least 5 years of management and leadership experience, including leading other managers or supervisors.
• Strong route sales and customer service skills and focus.
• Knowledge of and familiarity with route sales and service.
• Familiarity with textile rental products and services, or relevant experience in a similar route-based rental or service industry.
• Strong business acumen and ability to understand and analyze financial data to make sound business decisions.
• Bachelor's degree or equivalent years of related experience.
• Computer literacy in Microsoft Office and related business systems, including financial and route accounting systems.
• Strong interpersonal and communication skills.
• Valid driver's license.

Nice To Haves

• Familiarity with textile rental products and services.
• Relevant experience in a comparable route-based rental or service industry, such as uniform or textile rental, pest control, water or coffee service, or security monitoring.

Responsibilities

• Take overall responsibility for the successful operation, performance, and profitability of a branch location.
• Oversee staffing, training, and performance management of branch service staff.
• Directly supervise Area Managers, route sales and service drivers, and support staff.
• Provide field mentorship and leadership to Area Managers and Route Sales & Service Representatives (RSSRs).
• Manage key performance indicators, including labor, inventory, and other operational costs.
• Recommend and implement programs to increase efficiencies, lower costs, and grow market share.
• Work with the sales department to achieve branch revenue goals and develop one-way and rental field sales goals.
• Ensure staff deliver superior customer relations, account growth, and account retention, and drive branch profitability.
• Serve as the primary local company contact for customers, the community, vendors, and relevant government entities.
• Lead by example by providing hands-on, in-the-field support to the team.
• Prepare and submit required company and regional reports, and attend Quarterly Performance Reviews.
• Ensure compliance with internal audit and safety programs.
• Ensure regular and effective fleet maintenance.
• Drive the depot and district to meet operational goals and ensure a high level of customer satisfaction.

Benefits

• Medical, dental, and vision insurance.
• Retirement savings program.
• Paid sick, holiday, and vacation time.
• Company-wide sales contests with recurring payout opportunities based on branch and individual performance.
• Product-specific performance bonuses for targeted categories such as Retail Services and First Aid.
• Vendor-sponsored incentive contests.
• Annual top-performer recognition incentive for qualifying Branch General Managers.
• Annual performance incentive tied to overall company and plant performance.
• Car allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior