Assistant Branch General Manager

Lowe's Home Centers•Raleigh, NC

About The Position

The Assistant General Manager, under the direction of the Regional General Manager, manages daily operations in a million-plus-square-foot distribution center. The role is responsible for the performance of a team of Operations Managers and execution of all facility operational functions, including developing and executing daily and weekly operational plans, meeting customer service requirements, maximizing quality, throughput, and productivity, managing a diverse associate population, nurturing a positive, focused, safe, and productive work environment, and ensuring corporate policies and procedures are followed consistently and short- and long-term plans are implemented.

Requirements

High school diploma or equivalent.
5–7 years of distribution operations experience in a large-volume, automated distribution center environment.
3–5 years of leadership experience with direct-report responsibility.
Proven record of complying with safety requirements and experience building a culture of safety among subordinates and peers.

Nice To Haves

Bachelor’s degree in Business, Transportation, Supply Chain Management, or equivalent experience.
Experience recruiting, developing, and retaining an effective management team.
Experience creating and managing a budget.
Experience identifying and resolving significant process-improvement opportunities.

Responsibilities

Execute daily production plans that meet or exceed customer service expectations while achieving maximum operating efficiency safely.
Develop and implement short- and long-range staffing plans based on productivity objectives and forecasted volume requirements.
Lead or ensure daily balancing of labor availability and volume requirements throughout the facility.
Ensure safety policies and procedures are implemented and observed, and that equipment and work areas are neat, clean, and well organized.
Ensure daily inspection of the distribution center’s physical condition and equipment, and direct needed maintenance or repairs.
Develop, analyze, and recommend operational and systemic improvements to meet current and future service, throughput, and cost objectives.
Assist associates with HR-related issues, including attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
Recruit, hire, train, develop, and retain effective shift management teams.
Work with HR to develop, implement, and measure the effectiveness of associate training programs.
Set goals and communicate clear expectations for managers, providing timely and constructive feedback.
Provide the resources and support needed for successful and safe facility operations.
Communicate effectively with managers and associates about business objectives and current issues.
Provide management team members with meaningful development opportunities and prepare them for upward promotion if interested.
Sponsor and help lead the entire facility through change.