Assistant Branch General Manager

Lowe's Companies, Inc.•Raleigh, NC

About The Position

Under the direction of the Regional General Manager, the Assistant Branch General Manager manages daily operations at a million-plus-square-foot distribution center. The role is responsible for the performance of a team of Operations Managers and execution of facility operations, including planning, customer service, quality, throughput, productivity, associate relations, safety, and compliance with corporate policies and procedures. The position also supports implementation of short- and long-term plans.

Requirements

High school diploma or equivalent.
5–7 years of distribution operations experience in a large-volume, automated distribution center environment.
3–5 years of leadership experience with direct-report responsibility.
Proven record of complying with safety requirements and experience building a culture of safety among subordinates and peers.

Nice To Haves

Bachelor’s degree in Business, Transportation, Supply Chain Management, or equivalent experience.
Experience recruiting, developing, and retaining an effective management team.
Experience creating and managing a budget.
Experience identifying and resolving significant process improvement opportunities.

Responsibilities

Execute daily production plans that meet or exceed customer service expectations while maximizing operating efficiency safely.
Develop and implement short- and long-range staffing plans based on productivity objectives and forecasted volume requirements.
Lead or ensure daily balancing of labor availability and volume requirements throughout the facility.
Implement and monitor safety policies and procedures, and maintain neat, clean, and organized equipment and work areas.
Inspect the physical condition of the distribution center and equipment daily, and direct necessary maintenance or repairs.
Develop, analyze, and recommend operational and systemic improvements to meet service, throughput, and cost objectives.
Assist associates with HR-related issues, including attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
Recruit, hire, train, develop, and retain effective shift management teams.
Work with HR to develop, implement, and measure the effectiveness of associate training programs.
Set goals and communicate clear expectations for managers, providing timely and constructive feedback.
Provide resources and support for successful and safe facility operations.
Communicate business objectives and current issues effectively to managers and associates.
Provide management team members with developmental opportunities and prepare interested employees for upward promotion.
Sponsor and help lead the facility through change.