Branch General Manager

Mission Linen•Newark, CA

About The Position

Mission Linen Supply is hiring a Branch General Manager to take full ownership of a service center branch, with direct accountability for its performance, profitability, operations, and customer relationships. This senior, hands-on leadership role supervises Area Managers, route sales and service teams, drivers, and support staff. The Branch General Manager also serves as the primary local company contact for customers, the community, vendors, and relevant government entities, and provides field mentorship and leadership to Area Managers and Route Sales & Service Representatives (RSSRs). The role is suited to an experienced route sales management professional. Experience with textile rental products and services is a plus; experience in a similar route-based rental or service industry—such as uniform or textile rental, pest control, water or coffee service, or security monitoring—is also relevant. Mission Linen Supply will train leaders with route sales and service experience on its specific products. Mission Linen Supply is a family-owned, privately held provider of linen, uniform, and facility service products across five western states. Founded in 1930 and headquartered in Santa Barbara, California, the company describes its industry as essential and recession-resistant, with opportunities for career advancement. The advertised base salary is $120,000 or more, depending on education, experience, other qualifications, and assignment location. Additional total-compensation opportunities include company-wide sales contests, product-specific performance bonuses, vendor-sponsored incentives, an annual top-performer recognition incentive, an annual performance incentive tied to company and plant performance, and a car allowance. Benefits include medical, dental, and vision insurance; a retirement savings program; and paid sick, holiday, and vacation time.

Requirements

At least 5 years of management and leadership experience, including leading other managers or supervisors.
Strong route sales and customer service skills and focus.
Knowledge of and familiarity with route sales and service.
Familiarity with textile rental products and services, or relevant experience in a similar route-based rental or service industry.
Strong business acumen and ability to understand and analyze financial data to make sound business decisions.
Bachelor's degree or equivalent years of related experience.
Computer literacy, including Microsoft Office and related business systems such as financial and route accounting systems.
Strong interpersonal and communication skills.
Valid driver's license.

Nice To Haves

Familiarity with textile rental products and services.
Experience in a similar route-based rental or service industry, including uniform or textile rental, pest control, water or coffee service, security monitoring, or another recurring-route service business.

Responsibilities

Take overall responsibility for branch operations, performance, profitability, and customer relationships.
Staff, train, and manage the performance of branch service staff.
Directly supervise Area Managers, route sales and service drivers, and support staff.
Provide field mentorship and leadership to Area Managers and RSSRs, including hands-on, in-the-field support.
Manage key performance indicators, including labor, inventory, and other operational costs.
Recommend and implement programs to improve efficiency, lower costs, and grow market share.
Work with the sales department to achieve branch revenue goals.
Ensure branch staff provide superior customer service, grow accounts, retain accounts, and drive branch profitability.
Serve as the primary local company contact for customers, the community, vendors, and relevant government entities.
Prepare and submit required company and regional reports and attend Quarterly Performance Reviews.
Ensure compliance with internal audit and safety programs.
Ensure regular and effective fleet maintenance.