Branch Director (North Kansas City, MO) - Personal Care Services
About The Position
AbriCare is seeking an experienced, hands-on Branch Director to lead the operations, growth, and overall performance of its North Kansas City, Missouri branch. The role combines operational leadership, team development, community business development, financial accountability, and oversight of client service quality and regulatory compliance. The Branch Director oversees daily operations, including staffing, scheduling, recruiting, payroll, billing, and service delivery. The director leads and develops office and field teams, supports caregiver recruitment and retention, and provides on-call leadership for urgent needs outside regular business hours. The role also builds referral and community relationships, represents AbriCare locally, and develops strategies to grow revenue and market presence. The director owns branch financial performance, including budgets, revenue, expenses, profitability, and performance indicators. The position oversees quality assurance, documentation, audits, training requirements, and QAPI activities, and partners with clinical teams to ensure services align with client care plans and regulatory standards. Candidates must live in North Kansas City or the surrounding metropolitan area, work on-site at the branch, and travel locally as needed. The position reports to the Regional Vice President of Operations.
Requirements
- At least 5 years of professional work experience.
- At least 1–2 years of experience recruiting, supervising, or managing teams.
- Residence in North Kansas City or the surrounding Kansas City metropolitan area.
- Ability to work on-site at the North Kansas City branch and travel locally as needed.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities and work effectively in a changing environment.
- Demonstrated commitment to customer service, team development, and continuous improvement.
- Valid driver's license.
- Must be at least 21 years of age.
- Flexibility to provide on-call support as needed, including occasional evenings and weekends.
- Must meet at least one of the following: current Missouri Registered Nurse (RN) license; bachelor's or master's degree; current Missouri Licensed Practical Nurse (LPN) license with at least one year of relevant experience; or at least two years of direct care experience supporting older adults, individuals with disabilities, or individuals with medically complex conditions.
Nice To Haves
- Leadership experience in personal care services, home care, home health, healthcare operations, or a related service industry.
- Experience managing budgets, financial performance, and operational KPIs.
- Knowledge of Missouri Medicaid, DHSS, DSDS, and MMAC regulations.
- Experience developing referral relationships and driving business growth.
- Current Missouri Designated Manager certification or ability to obtain certification within six months of hire.
Responsibilities
- Oversee daily branch operations, including staffing, scheduling, recruiting, payroll, billing, and service delivery.
- Lead, coach, and develop office and field teams, fostering accountability, collaboration, and engagement.
- Establish efficient processes, resolve operational challenges, and ensure consistent service delivery.
- Drive caregiver recruitment, retention, and workforce stability to meet client demand.
- Provide on-call leadership support for urgent staffing needs, client concerns, and operational matters outside regular business hours.
- Develop and execute strategies to increase branch revenue, client referrals, and market presence in North Kansas City and surrounding communities.
- Build relationships with healthcare providers, community organizations, referral partners, and local stakeholders.
- Represent AbriCare at community events, networking opportunities, and outreach initiatives.
- Identify growth opportunities and collaborate with internal teams to expand services and strengthen referral partnerships.
- Own branch financial performance, including P&L, budgets, revenue, expenses, and profitability.
- Monitor KPIs and use data to identify opportunities for improvement.
- Manage operational resources while balancing service quality, growth, and financial results.
- Develop action plans to address performance gaps and achieve branch goals.
- Ensure compliance with Missouri DHSS, DSDS, MMAC, Medicaid requirements, and company policies.
- Oversee quality assurance, documentation, audits, training requirements, and QAPI activities.
- Partner with clinical teams to ensure services align with client care plans and regulatory standards.
- Address escalated client concerns promptly while maintaining standards of service, safety, and satisfaction.
- Work on-site at the North Kansas City branch and travel throughout the local service area as needed.
Benefits
- Competitive base salary with performance-based bonus opportunity.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Generous paid time off and paid holidays.
- Opportunity for professional growth within an expanding organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
