AVP, Branch Manager- University Health Branch, Kansas City MO

CommunityAmerica Credit Union • Kansas City, MO

2d • Onsite

About The Position

The AVP, Branch Manager is responsible for the growth and operation of a CommunityAmerica Credit Union branch. The role leads staff in achieving individual, team, and credit union goals through coaching and team meetings. It oversees and demonstrates an interactive, consultative process that deepens member relationships by providing financial direction and suitable products or services. The manager prepares documentation and opens accounts in accordance with credit union policies and procedures, delivers a high-touch sales and member-service experience, and ensures policies and procedures support branch strategy, fraud mitigation, and fiscal responsibility.

The manager leads financial professionals through strategic leadership, market engagement, and member service. The role includes hiring, coaching, and developing employees; promoting consultative sales; resolving complex member situations; building community relationships; representing the credit union in outreach; and maintaining product knowledge and staff training.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• At least 4 years of leadership experience; financial or retail experience is preferred. CommunityAmerica knowledge and experience may substitute for leadership experience.
• Proven ability to lead, coach, and develop teams.
• Strong consultative sales and relationship-building skills.
• Advanced problem-solving and conflict-resolution abilities.
• Deep understanding of financial products and regulatory standards.
• Excellent communication and time-management skills.
• High level of confidentiality and professionalism.
• Passion for community engagement and brand representation.
• Ability to thrive in a fast-paced, team-oriented environment.

Nice To Haves

• Financial or retail leadership experience.

Responsibilities

• Lead the growth and operation of the branch and help staff achieve individual, team, and credit union goals.
• Hire, coach, inspire, and develop a high-performing team; provide feedback and support employees in reaching their goals.
• Lead a consultative sales culture and guide staff in identifying member needs and offering personalized financial solutions.
• Resolve complex member situations with empathy and professionalism.
• Develop knowledge of the local market, build relationships with community leaders, and represent CommunityAmerica through community development and outreach.
• Maintain deep knowledge of credit union products and services and ensure the team is trained to present solutions to members.
• Oversee and demonstrate an interactive, consultative member interview process that supports members’ financial goals.
• Prepare documentation and open accounts in accordance with CommunityAmerica Credit Union policies and procedures.
• Deliver a high-touch sales and member-service experience.
• Ensure appropriate policies, guidelines, and procedures are in place to support branch strategic goals, mitigate fraud, and ensure fiscal responsibility.

Benefits

• Competitive base salary and eligibility for an annual manager bonus.
• Health, dental, vision, and retirement plans, with a focus on physical and mental well-being.
• Meaningful, values-driven, award-winning culture.
• Caring relationships, teamwork, and mutual support.
• Career pathways and ongoing learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager