Branch Customer Service Representative - Canton, MI

Auto Club Group • Canton, MI

6d • Onsite

About The Position

The Branch Customer Service Representative is an in-office role at an Auto Club Group branch in Canton, Michigan. The representative is the welcoming face of AAA, providing members with service and support while promoting membership, travel products, select banking products, insurance and other ACG offerings. The role involves answering questions, helping resolve complaints, processing payments and supporting branch staff and goals. The position is scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m., with flexibility to work irregular hours, including weekends and holidays, and attend community events when needed.

This is an hourly position paying $19.00–$21.50, based on experience, with additional incentives and annual bonus potential based on performance. The Auto Club Group offers a benefits package that includes medical, prescription, dental and vision coverage; life and disability insurance; retirement and savings plans; paid time off and holidays; paid leave programs; tuition assistance and certification reimbursement; career development opportunities; AAA membership; and adoption assistance.

Requirements

• High school diploma or equivalent.
• Experience working in a customer-focused environment and delivering timely, helpful solutions.
• Ability to take personal responsibility, use good judgment and seek solutions when challenges arise.
• Comfort using Microsoft Office applications and learning workplace technology that supports customer service.
• Ability to multitask, prioritize work effectively and stay focused on office and customer service goals.
• Professional, efficient service and a well-maintained work area, with a commitment to exceeding member expectations.
• Effective verbal and written communication skills and ability to work collaboratively in a team environment.
• Ability to perform basic mathematical calculations accurately to support monetary transactions.
• Ability to work under pressure in a high-volume, fast-paced customer service environment.
• Willingness to work irregular hours, including holidays and weekends, and participate in community events when needed.
• Consent to a background and drug screen if offered employment.

Responsibilities

• Greet, service and support members by promoting and selling membership, travel products, select banking products and other ACG offerings.
• Generate leads, share travel and insurance specials, provide travel information, and make outbound promotional calls for insurance and travel products.
• Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents or management when appropriate.
• Process payments for insurance policies, travel products, tickets and travel money products; handle remittance and depository transfers; and balance the cash drawer.
• Provide administrative support to travel and insurance sales staff during peak periods.
• Participate in office activities that support branch goals.
• Perform other duties as assigned.

Benefits

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program with confidential support services.
• Company-paid basic life insurance, with optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Optional critical illness, accident and pet insurance.
• 401(k) plan with company matching and an additional company contribution, subject to plan terms and eligibility.
• Health Savings Account and Flexible Spending Account options.
• Accrual-based paid time off.
• Company-paid holidays, a mental health day, floating holidays and a volunteer day for eligible full-time employees.
• Paid leave programs, including parental, bereavement, jury duty and military leave.
• Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
• 100% reimbursement for eligible professional certification programs.
• Career development and advancement opportunities.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance.
• Additional incentives and annual bonus potential based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED