Customer Service Representative Canton, MA
About The Position
Cosentino is seeking a Customer Service Representative in Canton, Massachusetts. The role serves as a key liaison between customers and the company, delivering customer service and administrative support in a fast-paced, multinational environment. The representative responds to inquiries about pricing, products, inventory availability, delivery schedules, order confirmations, invoicing, and collections. The position involves managing customer orders and relationships, providing order and delivery updates, preparing invoices and handling corrections and returns, resolving issues from order through delivery, and maintaining customer accounts receivable. The representative also supports showroom visits and material reservations, maintains the showroom, records visitors and events in Salesforce, analyzes information in SAP when requested, and assists the sales team with samples and stock checks. Duties may evolve with business needs, and additional tasks may be assigned.
Requirements
- At least 3 years of customer service experience.
- At least 2 years of invoicing and order-entry experience.
- High school diploma or GED.
- Computer literacy, including Outlook, Excel, and Word.
- Excellent customer service skills and experience working directly with end customers in a fast-moving, dynamic organization.
- Ability to multitask in an extremely fast-paced environment.
- Exceptional customer-facing and interpersonal skills, both written and verbal.
Nice To Haves
- Customer service experience in construction, manufacturing, distribution, or a related industry.
- College degree.
- Experience using SAP, an ERP, or an order system.
Responsibilities
- Develop and maintain customer relationships while handling operational responsibilities.
- Process, monitor, and follow up on customer purchase orders.
- Provide administrative support and material delivery information; follow up on order status and proactively inform customers and the sales team of discrepancies.
- Communicate lead times, product availability, and pricing promptly and courteously.
- Create invoices, make corrections when necessary, and process material returns.
- Schedule showroom visits, lead material viewings, and reserve specific materials.
- Resolve customer issues from order through delivery and maintain customer accounts receivable.
- Provide support by phone, in person, and by email.
- Perform SAP analysis as requested by the General Manager, Operations Manager, or sales and promotion team.
- Manage and maintain the showroom, including ordering and stocking supplies, maintaining equipment, and placing marketing materials.
- Log daily visitors and events in Salesforce.
- Support the sales team by preparing sample shipments, checking material stock, and highlighting potential stock issues.
- Perform other tasks at the manager's request.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Basic life insurance
- Supplemental insurance
- 401(k) retirement plan
- Accrued vacation time
- 5 days of sick time
- 2 floating holidays per year for full-time employees; employees hired after July 1 receive 1 floating holiday for that calendar year
- Potential annual award based on individual and company performance, subject to the company plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
