Branch Customer Service Representative - Canton, MI

AAA-The Auto Club Group•Canton, MI

7d•$19 - $22•Onsite

About The Position

The Branch Customer Service Representative is the welcoming, in-person representative of AAA at an Auto Club Group branch in Canton, Michigan. The role serves members by promoting membership, travel products, select banking products, and other ACG offerings, while supporting member satisfaction, sales, and branch goals. The position is based in an ACG branch office and is scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m.; schedule flexibility is also required for irregular hours, weekends, holidays, and community events when needed. The representative generates leads, shares travel and insurance promotions, provides travel information, conducts outbound promotional calls, responds to inquiries, and helps resolve complaints. The role also processes payments and transfers, balances the cash drawer, and provides administrative support to travel and insurance sales staff during peak periods. This is an hourly, full-time position. Compensation is $19.00–$21.50 per hour based on experience, with additional incentives and annual bonus potential based on performance.

Requirements

High school diploma or equivalent.
Experience working in a customer-focused environment and delivering timely, helpful solutions.
Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
Comfort using Microsoft Office applications and learning workplace technology that supports customer service.
Ability to multitask, prioritize work effectively, and stay focused on office and customer service goals.
Passion and enthusiasm for working with people and consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.
Effective verbal and written communication skills and ability to work collaboratively in a team environment.
Ability to perform basic mathematical calculations accurately to support monetary transactions.
Ability to work under pressure in a high-volume, fast-paced customer service environment.
Ability to work irregular hours, including holidays and weekends, and participate in community events when needed.
Regular and reliable attendance.

Responsibilities

Greet, serve, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
Process payments for insurance policies, travel products, tickets, and travel money products; handle remittance and depository transfers; and balance the cash drawer.
Provide administrative support to travel and insurance sales staff during peak periods.
Participate in office activities that support branch goals.
Perform other duties as assigned.
Participate in community events when needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with automatic deferral, company match, and additional company contribution, subject to eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, subject to eligibility and applicable terms.
Company-paid holidays, mental health day, floating holidays, and volunteer day, subject to eligibility and business-unit schedules.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Additional incentives and annual bonus potential based on performance.