Operations Manager - Canton, MI

Millcraft•Canton, MI

About The Position

The Operations Manager oversees day-to-day functions at Millcraft’s distribution center in Canton, Michigan, maintaining efficient processes for merchandise moving into and out of the facility. Reporting to the Director of Operations, the role leads operational performance, optimizes workflows, resources, and personnel, and supports the growth, development, and learning of Operations team members. The manager works to meet productivity, safety, cost, inventory-accuracy, and timely-delivery goals while collaborating with other divisions, stores, customer service, and support departments. The role includes leading and developing employees, contributing to budget and financial management, improving profitability, maintaining safety and loss-prevention standards, addressing logistics challenges, supporting Millcraft’s ERP system, and managing non-exempt employees’ time and attendance records. The manager must follow company policies and procedures, applicable wage-and-hour requirements, and OSHA guidelines, and demonstrate Millcraft’s core values. The position involves work in a distribution-center environment that is moderately quiet to moderately noisy, with temperatures moderated by heating and air conditioning or air circulation. Physical work includes regularly lifting at least 70 pounds, standing and walking for long periods, and repeatedly bending, stooping, and climbing. Ability to travel is required. A bachelor’s degree is preferred, as is experience in paper or packaging. At least three years of experience in a leadership role is required.

Requirements

At least 3 years of experience in a leadership role.
Proven experience in operations management.
Strong leadership and communication skills, including the ability to motivate teams toward performance goals.
Strong analytical and problem-solving skills, including the ability to analyze data, identify trends, and make data-driven decisions.
Excellent organizational skills and attention to detail; ability to prioritize tasks, manage multiple projects, and multitask.
Technically oriented, with daily use of Microsoft Office, including Outlook, Excel, and Word.
Ability to travel.
Ability to lift up to 70 pounds and participate in manual activities for training and other purposes; the physical requirements specify regularly lifting at least 70 pounds.
Ability to stand and walk for long periods and to bend, stoop, squat, climb, push, and pull as needed.
Proven commitment to workplace safety and wellness.
Must be authorized to work for Millcraft Paper Company.

Nice To Haves

Advanced warehouse systems experience, including RF systems, is highly preferred.
Bachelor’s degree preferred.
Experience in a paper and/or packaging environment preferred.

Responsibilities

Oversee distribution-center operations, including receiving, picking, packing, shipping, transportation, and other activities affecting the flow of inventory.
Manage the operation to meet productivity and safety targets and maintain a cost-effective operation.
Train, coach, develop, and lead employees; provide feedback and support professional growth, communication, performance, and retention.
Participate in managing the distribution center’s budget and financials.
Collaborate on staffing levels and productivity, and recommend ways to increase sales, reduce expenses, and improve profitability.
Coordinate with divisions, support departments, stores, other distribution centers, and customer service to support supply-chain communication and ensure products are in the right place at the right time.
Ensure compliance with loss-prevention and security guidelines.
Support and drive operational changes and foster a learning culture.
Set expectations and hold the team accountable for efficient inventory movement, timely delivery, and accurate inventory.
Contribute to annual performance evaluations by providing input on performance, skills gaps, training opportunities, attendance, safety participation, and recognition.
Train employees on safety procedures and OSHA guidelines; oversee compliance, participation in the annual Safety Summit, appropriate PPE use, and training on equipment.
Prevent workplace incidents and injuries through training, safe work standards, and a clean workplace; participate in or oversee injury reporting, investigations, root-cause assessment, and corrective improvements.
Identify logistical challenges and provide solutions.
Edit, audit, and approve non-exempt employees’ hours in the company time-and-attendance system, following applicable wage-and-hour requirements as communicated by Human Resources and Operations leadership.
Support effective use of the company ERP system and provide training and retraining to Operations employees.
Follow company policies, procedures, guidelines, and departmental SOPs; report unsafe conditions, near misses, and incidents promptly.
Demonstrate Millcraft’s core values in day-to-day work and interactions.
Perform other duties as needed for the business.