Branch Coordinator - Sharon Hill, PA

Apria Healthcare•Sharon Hill, PA

1d•$22 - $27•Onsite

About The Position

Branch Coordinators positively impact the lives of patients and their caregivers by phone and in person, providing excellent customer service during each interaction. Working collaboratively with patients, providers, and other team members, they ensure orders are received and processed in a timely, efficient, and accurate manner. They also help ensure the company is paid for services by obtaining the documentation needed to bill health insurance plans. The position performs branch order processing and administrative work, including customer communication, insurance verification and authorization, documentation gathering, payment collection, and account review. It may also involve conducting downloads from recording and respiratory devices and performing functional tests on certain respiratory equipment. The role is based in an office setting in Sharon Hill, Pennsylvania.

Requirements

High school diploma or equivalent.
At least one year of related work experience.
Organizing, problem-solving and analysis, patient focus, teamwork, and time-management/multitasking skills.
Effective communication in person, by phone, and electronically.
Intermediate to advanced computer skills, including proficiency working in multiple systems simultaneously.
English reading, writing, and verbal skills.
Intermediate-level math skills.

Nice To Haves

At least two years of experience in an office environment, healthcare setting, or call center.
Experience using a multi-line phone system.

Responsibilities

Serve as the first point of contact for patients arriving in person.
Answer inbound calls on a multi-line phone system, provide information, troubleshoot common issues, coordinate with branch and other teams to resolve issues, and escalate concerns when needed.
Process branch work, including creating and handling orders, using multiple systems to assist customers, confirming delivery appointments, verifying insurance, obtaining equipment authorization, monitoring faxes, and entering data.
Work with sales staff, referral sources, and patients to gather documentation and information needed to meet insurance guidelines; request health plan authorizations or information electronically or verbally.
Review new and recurring patient accounts and obtain documentation from referral sources needed to bill health insurance plans.
Collect credit card payments and billing information, reconcile daily receivables, and submit them to the lock box.
Make outbound customer satisfaction calls to patients and referral sources.
May conduct downloads from apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
May perform functional tests on certain respiratory equipment.
Perform other duties as required.