Assistant Branch Manager 1 - South Hill Branch

Numerica Credit Union•Spokane, WA

7h•$28 - $43

About The Position

The Assistant Branch Manager 1 supports branch operations, sales, and team development as an entry point into leadership within Retail Experience. Working with the Branch Manager, this role assists with daily branch management, coaching, and service delivery. The position provides leadership to the branch team to promote operational excellence, member satisfaction, and compliance with Numerica’s service standards. It contributes to branch success by building member relationships, driving sales performance, and developing team members through coaching and feedback, while partnering across departments to align branch operations with organizational priorities and member experience. The role supports a proactive sales culture, coaches team members to identify member needs, participates in sales and business-development activities, and works toward individual and branch sales goals. It serves as an operational expert in branch transactions, balancing, cash control, and audit readiness; helps maintain compliant and efficient workflows; and resolves escalated transactional or service issues. The Assistant Branch Manager provides advanced member support, assists members with loan and deposit needs, and supports financial education, engagement, and retention. The position supervises subordinate employees in conjunction with the Branch Manager, including contributing to hiring, training, work assignment, performance appraisal, and problem resolution. It fosters collaboration and accountability, coaches and develops employees, represents Numerica in community activities, and models the organization’s CARES Principles: Connect, Ask, Resolve, Elevate, and Strengthen. The role is non-exempt and has a listed pay range of $28.36–$42.56.

Requirements

High school diploma or equivalent (GED).
At least four years of experience in retail banking, a credit union, or financial services.
Demonstrated ability to coach and develop team members toward achieving goals.
Proficiency in Microsoft Office applications and core banking systems.
NMLS certification, or ability to obtain it within the designated timeframe.
Notary Public license, or ability to obtain it within the designated timeframe.
Excellent communication and interpersonal skills, including the ability to lead diverse teams.
Advanced organizational skills and ability to manage competing priorities.
Strong analytical ability to interpret data and make evidence-based decisions.
Ability to read and interpret business and professional publications, technical procedures, and governmental regulations.
Ability to write reports and business correspondence and present information effectively to peers, managers, members, and the public.
Ability to build and maintain relationships with external centers of influence and other entities.
Ability to lift up to 25 pounds and sit or stand for extended periods.

Nice To Haves

One to two years of leadership or supervisory experience.
Associate or bachelor’s degree in Business, Finance, or a related field.
Prior experience in business development, lending, or leadership training.
Understanding of operational risk management and compliance standards.
Proficiency with core banking systems such as Symitar.

Responsibilities

Support the Branch Manager in leading and developing a proactive sales culture.
Coach team members to identify member needs and recommend appropriate products and services.
Participate in sales activities, including account openings, loan applications, and business development.
Work toward individual and branch sales goals by deepening member relationships and identifying cross-sell opportunities.
Maintain product knowledge across consumer, business, and digital solutions and support the team in delivering full-service assistance.
Serve as an operational expert in branch transactions and daily balancing activities.
Ensure branch operations comply with internal policies, procedures, and regulatory standards.
Oversee daily branch balancing, cash control, and audit readiness.
Resolve or assist with escalated transactional and service issues.
Assist with staffing schedules, workflow, and delegation to maintain efficiency and service standards.
Provide guidance and advanced support to team members assisting members with complex needs.
Ensure member interactions reflect Numerica’s CARES Principles and service philosophy.
Assist members with loan and deposit needs, including business accounts and HELOCs, ensuring quality and accuracy.
Provide operational and financial education to members.
Support initiatives that promote member engagement and retention.
Partner with Operations, Retail Experience, and Risk to support branch readiness and compliance.
Build collaborative, accountable, and growth-oriented relationships with team members.
Coach and develop employees through feedback, performance discussions, and professional development plans.
Mentor team members and model leadership, professionalism, and Numerica’s values.
Represent Numerica in community events, outreach, and business development activities.
Align communication and behavior with Numerica’s brand of warmth, respect, and care.
Manage subordinate employees in conjunction with Branch Manager direction and carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Participate in interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Provide coaching and developmental opportunities and foster a team environment.
Meet or exceed assigned sales, service, and operational goals; maintain branch accuracy, efficiency, and compliance.
Provide actionable feedback and demonstrate readiness to assume greater responsibility.