Branch Coordinator Lead - Floorcovering

Sherwin-Williams • Pflugerville, TX

17h • Onsite

About The Position

The Branch Coordinator Lead works closely with wholesale customers to determine their floorcovering needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role resolves customer concerns, supports client satisfaction, stays current on product features, and helps maintain the quality and visual standards of products and the branch.

The position is based at Store #7803, 13800 Immanuel Rd, Pflugerville, TX 78660-8056. The store's stated hours of operation are Monday through Friday, 7:00 AM to 5:00 PM. This is a full-time position. The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Have at least one year of experience working in a delivery, retail, or customer service position.
• Have previous work experience selling floorcovering and/or floorcovering products.
• Have prior work experience operating floorcovering cutting equipment.

Nice To Haves

• Valid, unrestricted driver’s license.
• At least a high school diploma or GED.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining their needs and presenting appropriate floorcovering products.
• Build productive, trust-based relationships with wholesale customers.
• Refer potential wholesale leads to sales representatives and store staff.
• Process orders and schedule or coordinate installations with installers and customers.
• Check installers’ orders for accuracy before materials leave the store.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files.
• Pull appropriate products from the sales floor or warehouse.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, connection, retirement, health care, and commuting. Specific offerings depend on eligibility; candidates are directed to the company benefits website for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed