Branch Coordinator Lead - Floorcovering

Sherwin-Williams • Tinicum Township, PA

7d • Onsite

About The Position

The Branch Coordinator Lead - Floorcovering works closely with wholesale customers to identify their floorcovering needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role resolves customer concerns, supports client satisfaction, stays current on product features, and maintains the quality and visual standards of products and the branch. This full-time position is based at Store #3946, 919 4th Ave, Lester, PA 19029-1826. The listed hours of operation are Monday through Friday, 7:00 a.m. to 5:00 p.m.; the role also requires willingness to work all scheduled hours, which may include evenings and weekends.

The position involves customer contact, including possible contact with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. The company has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future sponsorship for employment visa status.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Must have at least one year of experience in a delivery, retail, or customer service position.
• Must have previous work experience selling floorcovering and/or floorcovering products.
• Must have prior work experience operating floorcovering cutting equipment.

Nice To Haves

• Valid, unrestricted driver’s license.
• High school diploma or GED.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate floorcovering products.
• Build productive, trusted relationships with wholesale customers.
• Refer potential wholesale leads to sales representatives and store staff.
• Process orders and schedule or coordinate installations with installers and customers.
• Check installers’ orders for accuracy before material leaves the store.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work-order files.
• Pull appropriate products from the sales floor or warehouse.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes benefits supporting health and well-being, career development, connection, retirement, health care, total well-being, and commuting. Candidates are directed to the company benefits website for details and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed