Branch Banking Management Military Apprentice (SAFE) San Tan Valley District

Wells Fargo Bank•Chandler, AZ

About The Position

Wells Fargo is hiring a Branch Banking Management Military Apprentice for the National Branch Network in its Consumer Banking and Lending division. Apprentices participate in the U.S. Department of Labor-accredited Apprenticeship program, completing structured on-the-job training, coursework, and mentorship under the supervision of a hiring manager, program manager, and mentor. Program managers facilitate the apprentice’s professional development in preparation for the post-apprenticeship role of Associate Branch Manager. The position develops skills in leading, managing, and developing a diverse team; fostering engagement and accountability; coaching customer-engagement behaviors; and supporting business growth and operational excellence. Responsibilities and training also cover following policies and procedures, applicable regulations, audit and escalation procedures, and branch allocation of people and financial resources. The apprentice may assist customers with transactions and model relationship-focused customer service. This SAFE position involves customer contact and may include offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment requires SAFE registration and compliance with applicable mortgage loan originator qualification requirements and ongoing regulatory screening. Enrollment in Wells Fargo’s DOL Registered Apprentice Program is required, and apprentices are full-time employees. Current or previous military experience is required.

Requirements

At least 2 years of finance or budgetary experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Current or previous military experience is required.
Enrollment in Wells Fargo’s DOL Registered Apprentice Program is required.
SAFE registration is required at the time of employment.
Meet Consumer Financial Protection Bureau loan originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

Military experience in any branch of service: Army, National Guard, Air Force, Space Force, Navy, Marines, Coast Guard, or Reserves.
At least 2 years of leadership experience.
Military experience in a customer-facing role.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Leadership experience coaching, training, developing, and building a high-performing team.
Experience building and maintaining effective relationships with customers and internal partners.
Experience asking questions and identifying complex financial needs to recommend products and services to customers.
Excellent verbal, written, and interpersonal communication skills.
Self-motivation, initiative, and accountability.
Ability to work effectively in a team and across organizational levels, with flexibility, collaboration, and adaptability.
Ability to interact with customers and team members with integrity and professionalism.
Ability to manage time and competing priorities, exercise independent judgment, and use critical-thinking skills.
Ability to navigate multiple computer systems and applications and use search tools to find information.
Knowledge and understanding of compliance controls, risk management, and loss prevention.
Relevant military experience working with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.

Responsibilities

Participate in less complex initiatives and identify process-improvement opportunities within the Branch Banking functional area.
Review and analyze basic business, operational, or technical assignments and challenges; research and evaluate alternatives; and use independent judgment to guide medium-risk deliverables.
Present recommendations for resolving more complex situations and develop expertise in Branch Banking policies, procedures, and compliance requirements.
Collaborate and consult with Branch Banking colleagues, internal partners, stakeholders, and internal and external customers.
Complete structured apprenticeship activities, including on-the-job training, coursework, and mentorship.
Develop capabilities in leading, managing, and developing a diverse team and fostering engagement, commitment, and accountability to business outcomes.
Learn to coach customer-engagement behaviors that enhance customer experience and support business growth.
Support operational excellence by following applicable policies, procedures, regulations, audit requirements, and escalation procedures.
Learn to manage the allocation of people and financial resources for the branch.
Assist customers with transactions as needed and model exceptional, relationship-focused customer service.
Meet SAFE registration, loan originator qualification, and ongoing regulatory requirements.