Branch Banker

PNC Bank•Hendersonville, NC

4d•Onsite

About The Position

As a Branch Banker within PNC's Retail Banking organization, you will be based in Hendersonville, North Carolina. This is an in-office role. You will acquire and deepen the branch customer base through proactive sales and service, manage the customer experience, and identify opportunities to improve customers' financial wellbeing. You will work with ecosystem partners and community Centers of Influence to develop customer relationships, grow share of wallet, and build loyalty. The role also participates in branch daily operations and manages risk by following policies and procedures.

Requirements

Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered instead of a degree.
Demonstrate customer focus and the ability to use customer needs and satisfaction to create customized solutions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No required certification or language assessment.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to generate revenue and customer loyalty.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and taking care to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service