Branch Banker

First National Bank of America • East Lansing, MI

3d • Onsite

About The Position

First National Bank of America is seeking a courteous and tactful Branch Banker to support its physical and online branches from the East Lansing branch. The role combines accuracy and follow-through with excellent customer service. The Branch Banker works with customers to understand their financial goals, build relationships, and coordinate with internal teams and partners through phone, email, in-person, and messaging channels.

The company values individuals with a servant’s heart and recognizes contributions that exceed expectations, including delivering added value to customers and supporting colleagues. The role description is intended to convey the general nature and level of the work and is not an exhaustive list of all responsibilities, duties, and required skills.

Requirements

• Strong understanding of financial products and services.
• Excellent customer service skills and the ability to communicate clearly and professionally.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Comfortable using technology and able to learn new banking systems quickly.
• Ability to work effectively independently and as part of a team.
• Strong multitasking skills in a fast-paced, customer-focused environment.

Responsibilities

• Engage customers in full financial conversations and present solutions based on their needs.
• Acquire and deepen the branch customer base through proactive service and sales activities.
• Help customers navigate and use online banking services, including account access and setup.
• Contribute to branch deposit goals by leveraging lobby traffic, deepening customer interactions, and making outbound calls to set appointments.
• Respond to incoming customer calls and provide prompt, courteous service, including setting appointments for full financial reviews.
• Adhere to applicable regulations and established bank procedures.

Benefits

• Medical insurance with multiple plan options, including HSA and traditional plans; premiums as low as $0.00.
• Dental insurance; premiums as low as $0.00.
• Vision insurance with a low-premium plan.
• Discounted childcare.
• Pet insurance.
• Paid time off (PTO).
• 401(k) with employer match.
• Adjustable desks that can be raised or lowered for sitting or standing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed