Branch Banker

Mercantile Bank•Saint Charles Township, MI

10d•Onsite

About The Position

Mercantile Bank is seeking an enthusiastic, customer-focused Branch Banker in St. Charles, Michigan. Depending on qualifications and experience, the hire may be placed as a Customer Service Representative or Personal Banker. The role focuses on providing positive, customized customer experiences, meeting daily banking needs, and recommending products and services that help customers achieve their financial goals. Branch Bankers build long-term customer relationships and maintain a cash drawer with appropriate controls, vouchers, receipts, and security procedures, balancing it at the end of each day. Depending on role level, work may include processing deposits, withdrawals, checks, and loan payments; opening personal and business accounts; and identifying customer needs to provide banking and potentially lending solutions. The position receives classroom and on-the-job training and requires staying informed about changes to banking products, services, and practices. The banker works with teammates to complete operational procedures, transactions, and audits accurately and on time, supports the team as needed, pursues individual and team goals, refers business to Mortgage, Commercial, and Treasury partners, and tracks and reports sales and referral activity. The average schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; community activities may require evening and weekend hours, and day travel is required for some meetings and training.

Requirements

Relevant experience: 1–3 years for Customer Service Representative or 3–5 years for Personal Banker.
Effective and efficient written and verbal communication skills.
Accuracy in cash handling and data entry.
Ability to prioritize and multitask job expectations.
Comfort with customer conversations and cross-selling products and services when opportunities arise.
Adaptability to changing internal and external environments.
Interpersonal skills.
Ability to learn or familiarity with banking software and tools.
Active listening, problem-solving, attention to detail, and accountability.
Ability to communicate with customers in person, by phone, and by email.
Ability to work banking hours Monday through Friday, with possible evening and weekend hours for community activities.
Day travel for some meetings and training.

Nice To Haves

Banking experience.

Responsibilities

Create a high-quality, positive, and customized customer experience.
Assist customers with daily banking needs and inquiries.
Recommend products and services that provide financial solutions tailored to customers' goals.
Build long-term customer relationships through active listening and understanding customer needs.
Maintain a cash drawer and related controls, vouchers, receipts, and security procedures, and balance it at the end of each day.
Process routine financial transactions, including deposits, withdrawals, checks, and loan payments, depending on role level.
Open bank accounts for individuals and businesses, depending on role level.
Provide banking and potentially lending solutions based on customers' needs.
Stay informed about changes in banking and share relevant information with customers and team members.
Complete operational procedures, transactions, and audits accurately and on time with the team.
Fill in where needed and contribute to individual and team goals.
Refer business to Mortgage, Commercial, and Treasury banking partners.
Track and report sales and referral activities.
Participate in community involvement and activities.