Branch Banker

PNC•Paterson, NJ

13d•$49,500 - $82,500•Onsite

About The Position

As a Personal Banker in PNC's Metro Market and Mid-Market Region, based in Paterson, New Jersey, this role acquires and deepens the branch customer base through proactive sales and service. The banker identifies opportunities to improve customers' financial wellbeing, collaborates with ecosystem partners to grow customers' share of wallet, and positions PNC solutions to generate revenue and customer loyalty. The role delivers a differentiated customer experience through proactive sales conversations, outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The banker conducts a full PNC conversation with each client to identify suitable solutions, educates customers on financial transaction options and available technology, and uses product and procedural knowledge to resolve customer problems. The banker manages risk by following policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to identify and avoid loss. The position also participates in efficient and accurate daily branch operations. This is an in-office role. Spanish speaking is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.