Branch Banker

PNC Bank • Paterson, NJ

12d • Onsite

About The Position

As a Personal Banker within PNC's Metro Market and Mid-Market Region, the employee will be based in Paterson, New Jersey. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customer relationships and share of wallet. It positions PNC solutions to generate revenue and customer loyalty through a defined sales process that includes outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The banker delivers a full PNC conversation with each customer, educates customers about ways to manage financial transactions using technology and other resources, and applies product and procedural knowledge to resolve customer problems. The position also supports efficient, accurate branch operations and manages risk by following policies and procedures and exercising sound judgment. PNC describes the role as in-office and states that employment visa sponsorship and STEM OPT participation are not provided for this position.

Requirements

• Typically requires an associate degree or equivalent, as well as related experience or product knowledge.
• Typically requires 3 or more years of experience.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Demonstrate customer focus and the ability to create customized customer solutions.
• Assess and effectively manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Nice To Haves

• Spanish-speaking ability is preferred.
• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
• Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every customer interaction to identify appropriate solutions.
• Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
• Educate customers about options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Manage risk by adhering to policies and procedures, using sound judgment, and demonstrating heightened scrutiny to identify and avoid loss.
• Participate in daily branch operations and ensure tasks are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• Nine occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree