Branch Banker (MLO)

PNC Bank•Lodi, CA

6d•Onsite

About The Position

At PNC, the Branch Banker (MLO) helps acquire and deepen the branch customer base through proactive sales and service activities. The role manages the customer experience by identifying ways to improve customers’ financial wellbeing, collaborating with ecosystem partners to grow customers’ share of wallet, and positioning PNC solutions to generate revenue and customer loyalty. The position is based in-office; the posting does not specify a location. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Banker conducts proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The banker delivers a full PNC conversation during each customer interaction, uses community and ecosystem relationships to acquire and retain customers, educates customers about transaction-management options and technology, and applies product and procedural knowledge to resolve problems. The role also manages risk by following policies and procedures, using sound judgment, identifying potential losses, and participating in efficient, accurate branch operations. Successful candidates demonstrate customer focus and effective risk management. The role typically requires an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience is required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Assess and effectively manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.
Candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
The position is subject to Section 19 of the FDIA and, for registered roles, applicable SAFE Act and/or FINRA requirements regarding certain criminal histories.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Perform lobby engagement activities to connect with customers and position products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Apply heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
Nine occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service