Branch Associate Supervisor

AAA • San Luis Obispo, CA

1d

About The Position

The Branch Associate Supervisor is the first line of supervision for branch service employees and is responsible for day-to-day operations that support performance objectives, including delivery of insurance and membership products and services, internal operational controls, and service quality. The role supports Supervisors and Managers by directing, supervising, coaching, training, and developing employees to deliver legendary member service and meet growth, profitability, efficiency, retention, and service quality goals. The position may assume responsibility for branch service and operational activities when a Branch Supervisor or Manager is absent.

The role makes first-level management decisions and interventions regarding employee performance and behavior. It independently gathers and interprets information, considers alternatives, makes judgments, and takes action to resolve issues. Occasional travel to off-site business meetings or conferences is required. The stated starting pay range is $25.03–$33.34. Full-time employees may participate in an incentive program based on organizational, team, and personal performance.

Requirements

• Bachelor's degree, or an equivalent combination of education and experience.
• Competency in training skills related to Insurance and Membership Services.
• Professional written and oral communication skills.
• General management, organizational, and time-management skills.
• Ability to demonstrate leadership and motivate a group of employees toward a desired goal.
• Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Valid driver's license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by the state.
• Notary Public credential through the National Notary Association.

Nice To Haves

• 4–6 years of branch customer service and operations or related experience.
• Knowledge of and experience with Club systems, including MRM Portal, PEPSC, AIP, HUON, MACS, and Apollo/Galileo, as well as other systems used within the business unit.
• Knowledge of work processes, policies, procedures, systems, and all business lines.

Responsibilities

• Supervise employees through observation, coaching, training, and development.
• Develop team members to support achievement of monthly and annual individual, business-unit, and corporate goals.
• Communicate with team members, supervisors, and team managers in individual and team meetings; encourage support of ACE culture and values, adaptation to change, and discussion of policies, procedures, objectives, and goals.
• Provide administrative support to Branch Supervisors and Managers related to growth, profitability, efficiency, retention, and service quality goals.
• Identify and communicate employee performance opportunities and training needs, and recommend enhancements or additions to existing programs.
• Direct and assist with resolving complex member complaints or questions concerning insurance, membership services, and other business-unit products and services.
• Guide employees in handling complex, escalated, and irate member complaints.
• Prepare and conduct performance appraisals; recognize employee progress and take appropriate corrective action to improve performance or address failures to meet Club and departmental standards.
• Ensure compliance with Club and legal requirements, including Club policies, safety procedures, and federal and state labor laws.
• Supervise employee compliance with payroll and attendance requirements and approve required reports.
• Assist subordinates with administration of employee benefits and service programs.
• Initiate training and coaching as needed to cultivate desired employee performance and behavior.
• Identify issues and problems, determine appropriate actions, and independently gather and interpret information to resolve them.
• Assume responsibility for branch service and operational activities in the absence of a Branch Supervisor or Manager.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match.
• Pension.
• Tuition assistance.
• Floating holidays.
• Paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions, based on organizational, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level