Branch Associate Supervisor

AAA • San Luis Obispo, CA

2d • $25 - $33

About The Position

The Branch Associate Supervisor is the first line of supervision for branch service employees and is responsible for day-to-day operations that support performance objectives, including delivery of insurance and membership products and services, internal operational controls, and service quality. The role supports Branch Supervisors and Managers by directing, supervising, coaching, training, and developing employees to deliver legendary member service. It also supports growth, profitability, efficiency, retention, and service quality goals, and may assume responsibility for branch service and operational activities when a Branch Supervisor or Manager is absent.

Requirements

• Knowledge and experience with Club systems, including MRM Portal, PEPSC, AIP, HUON, MACS, and Apollo/Galileo, as well as other systems used within the business unit.
• Competency in training skills related to Insurance and Membership Services.
• Professional written and oral communication skills.
• General management, organizational, and time-management skills.
• Ability to motivate a group of employees toward a desired goal.
• Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Valid driver's license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by the state.
• Notary Public credential through the National Notary Association.

Nice To Haves

• Bachelor's degree or equivalent combination of education and experience.
• Four to six years of branch customer service and operations or related experience.
• Knowledge of work processes, policies, procedures, systems, and all business lines.

Responsibilities

• Supervise employees through observation, coaching, training, and development to support achievement of individual, business-unit, and corporate goals.
• Communicate with employees, supervisors, and managers through individual and team meetings, encouraging support of ACE culture and values, adaptation to change, and discussion of policies, procedures, objectives, and goals.
• Provide administrative support to Branch Supervisors and Managers in meeting growth, profitability, efficiency, retention, and service quality goals.
• Identify and communicate employee performance opportunities and training needs, and recommend improvements or additions to training programs.
• Direct and assist in resolving complex member complaints and questions about insurance, membership services, and other business-unit products and services.
• Guide employees in handling complex, escalated, and irate member complaints.
• Prepare and conduct performance appraisals; recognize employee progress and take corrective action as appropriate to improve performance or address failures to meet Club and departmental standards.
• Ensure compliance with Club policies and legal requirements.
• Supervise compliance with Club policies, safety procedures, and federal and state labor laws, including payroll and attendance requirements; approve reports required for compliance.
• Assist subordinates with administration of employee benefits and service programs.
• Make first-level management decisions or intervene regarding employee performance and behavior.
• Initiate training and coaching as needed to develop desired employee performance and behavior.
• Identify problems, select appropriate actions to resolve them, independently gather and interpret information, generate alternatives, make judgments, and commit to action.
• Travel occasionally to off-site business meetings or conferences.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time employees based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed