Branch Assistant Manager

PNC Bank•Colorado Springs, CO

13d•Onsite

About The Position

The Assistant Branch Manager supports all aspects of branch performance, including individual and team results. The role builds and develops a high-performing team through hiring, onboarding, coaching, and employee development, and influences partners across an omnichannel environment. The Assistant Branch Manager drives revenue and customer loyalty through proactive client interactions, solutions, and advice that support clients’ financial well-being. The position manages the client experience and branded sales process to achieve sales targets and customer loyalty, while growing branch revenue through consumer and business household acquisition and share-of-wallet growth. It also supports the employee experience, coaches employees toward performance expectations, and assists with performance management. The role manages operational, human capital, reputational, and business risks by following established policies and procedures and using sound judgment to identify and mitigate potential risks. This is an in-office position with PNC's Branch Banking organization, based in Colorado Springs, Colorado. Spanish proficiency is preferred. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 4 or more years of related business or functional experience.
Ability to serve as a Notary Public in the applicable state.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish-speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in branch banking services, coaching others, decision-making and critical thinking, digital awareness, effective communication, managing multiple priorities, retail lending, and selling.

Responsibilities

Support all aspects of branch performance, including individual and team performance.
Build a high-performing team through attracting, onboarding, coaching, and developing branch team members.
Lead through influence and work with a broad range of ecosystem partners in an omnichannel environment.
Drive revenue and customer loyalty through proactive client interactions.
Manage, coach, and execute a proactive client experience across omnichannel channels.
Provide solutions and advice to improve clients’ financial well-being.
Lead effective problem resolution.
Manage the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
Drive the employee experience and acquire and retain talent through employee coaching and development.
Coach employees to achieve performance and activity expectations.
Assist in performance management for all employees.
Manage operational, human capital, reputational, and business risk by adhering to established policies and procedures.
Use sound decision-making to identify and mitigate potential risk.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.