Branch Administrator

Winter Services•West Allis, WI

18h

About The Position

The Branch Administrator organizes and coordinates office operations and procedures to support organizational effectiveness and efficient handling of employee, vendor, and customer information. The role supports district staffing and recruiting, office administration, seasonal employee onboarding, training, safety and compliance, operational reviews, sales activities, fleet tracking, customer service, finance, and subcontractor administration. The position works closely with the Operation Manager and General Manager, supports seasonal and subcontract staff, and may involve weekend work. The Branch Administrator also represents the company at job fairs, schools, and community events and conducts interviews in Spanish.

Requirements

Bilingual in Spanish is required.
High school diploma or GED equivalent.
Proficiency with general office equipment, including fax and copy machines.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Discretion and trustworthiness when accessing and assisting with confidential information.
Excellent communication, time-management, and organizational skills.

Responsibilities

Manage district staffing and recruiting activities, including recruiting seasonal and subcontract staff, screening candidates, conducting interviews in Spanish, and representing the company at job fairs, schools, and community events.
Maintain office supplies and equipment, coordinate general office tasks, and support the General Manager with office needs and meeting coordination.
Understand and use Salesforce and the Viaseys database to support the Operation Manager’s district activities.
Assist with collecting new and returning employee paperwork and support Human Resources with recruitment, orientation, training, and electronic onboarding of seasonal staff.
Promote safety, work rules, regulations, and housekeeping standards; assist with safety and compliance training and tracking; administer policies and procedures; and maintain required binders and sign-in sheets.
Coordinate and schedule required district training, both in and out of season.
Support pre-season and post-season reviews and photography, Blizzard U participation and training, and post-storm data and paperwork uploads.
Update route books, customer scopes, and maps; load pictures and inspection data into post-season cases; pull stakes; and assist with material management breakdown and recovery.
Support sales through field prospecting, appointment setting, weekly summer cold calling, sales call-block days and blitzes, site measurements when needed, and Salesforce data cleanup.
Track fleet assets and parts, maintain accountability, organize DVIRs, and support invoice flow.
Support service case flow and completion and provide customer service coverage when necessary.
Perform accounts receivable activities, contact customers about open aging, retrieve and email invoices from NetSuite, and handle insurance/COI requests.
Act as a point of contact and process external and internal mail, email, and packages promptly.
Create and process subcontractor agreements and manage subcontractor compliance documents, including W-9s and COIs.