Customer Service & Operations Support (BAC)

Sprague Pest Solutions • West Sacramento, CA

4h • Onsite

About The Position

Join Our Team as a Branch Administrative Coordinator (BAC)! This role is pivotal in ensuring branch operations run smoothly. The BAC will manage client tickets, handle service requests, maintain CRM records, and provide essential support to technicians and branch management, contributing to customer satisfaction and operational success.

Requirements

• High school diploma or equivalent
• A friendly and professional demeanor with a commitment to delivering uncompromising service.
• Attention to detail and ability to juggle multiple tasks.
• Comfortable with CRM systems and basic technical support.
• Proactive problem-solving skills.
• Ability to work well with others and support the team.
• Takes initiative and pride in work.
• Clear and direct communication skills; asks great questions to uncover challenges and solve problems quickly.
• Ability to navigate conflict, recommend options, and facilitate solutions.
• Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines.
• Ability to adapt quickly and work effectively in a fast-paced office environment.
• Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate.
• Ability to recognize and correct errors and inconsistencies.
• Aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly.
• Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks.
• 5+ years Satisfactory Motor Vehicle Record
• Criminal Background Check: Federal, State, County
• 5-Panel Drug Screen

Nice To Haves

• 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers
• 1+ year experience in account management, credit & collections

Responsibilities

• Assign client tickets to technicians and assist with mapping, routing, and scheduling.
• Handle incoming service requests via phone, email, or online portal.
• Review daily reports, batch tickets, and ensure quality control.
• Create and update client accounts, manage billing and invoicing, and handle collections.
• Conduct monthly closing procedures and log service issues and requests.
• Ensure technician licensing is up-to-date and maintain compliance documentation.
• Keep service binders organized and up-to-date.
• Provide first-tier technical support for our logbook and customer portal.
• Manage office supplies, equipment, and mail.
• Assist with payroll, inventory management, and reporting.

Benefits

• On-the-job training and development
• Unlimited growth opportunities, with continuing education and leadership training
• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Sick time available day 1, holiday and vacation time after 90 days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED