Customer Service Support
Imperial Dade•Syracuse, NY
•Onsite
About The Position
Imperial Dade has a Customer Service Support role available in Syracuse, NY! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step. The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.
Requirements
- High school diploma, GED, or equivalent
- Customer service and Data entry experience
- Strong multitasking skills with a proven track record of managing competing priorities in a fast-paced environment
- Proficiency in MS Office and familiarity with using CRM systems
- Excellent Communication skills
Responsibilities
- Answer customers’ calls in a prompt, friendly, and professional manner
- Interface with customers by telephone, electronically, or face-to-face
- Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items
- When necessary, escalate customer information, problems/needs, and requests to the customer service manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
