Service & Operations Support

Mesa Energy Systems•Grover Beach, CA

17h•Onsite

About The Position

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems. This position will ensure our customers know their business is appreciated and that their needs and concerns are our utmost priority. This will be measured by retaining a more significant percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, timeliness, and sense of urgency and value.

Requirements

High School Diploma or equivalent
3+ years of contracts support and or customer service.
Ability to successfully manage customer contracts.
Strong communication skills
Proficient in Excel and Microsoft Office programs.
Must be organized, detailed, and able to prioritize tasks.

Nice To Haves

Ability to read and understand technical specifications a plus.

Responsibilities

Will handle contract renewals, contract cancellations, customer communication, and maintenance contract packet review.
Support and assist account managers to ensure a timely contract renewal.
Support and assist maintenance contract customers located within the operating branch region.
Assist in procuring customer POs, writing amendments, or attaining new contracts.
Give leads for additional maintenance opportunities to the Preventative Maintenance team to quote.
Organize kick-off meetings for all new PMs.
Have a complete understanding of each customer’s maintenance contract.
Ensure services are being performed in accordance with the terms and conditions of the maintenance contract as sold and that those services meet the customer’s expectations.
Be familiar with specific equipment covered under the customer’s maintenance contract.
Provide amendment to any active contract that provides coverage for uncovered equipment at the site.
Complete the assigned reports and submit them to management.
Document customer responses for feedback and growth to Service Manager and or Operations Manager.
Monitor all PM data to respond to situations before customers call in proactively.
Review all PMs on hold and continually follow up on how we will reactivate.
Work seamlessly between operations and sales to ensure a sense of urgency and other departments as needed.
Other duties as assigned.