Operations Support

A.P. Moller - Maersk•Nampa, ID

About The Position

As a company, Maersk promotes a culture of honesty and integrity, valuing the trust built with customers and employees. The company is an integrated logistics provider, moving 20% of global trade annually with over 110,000 employees across 130 countries, aiming to connect and simplify global trade. Maersk Ground Freight (MGF) offers various transportation services including FTL, LTL, brokerage, cross-border trucking, groupage, and sortation hubs, connecting warehouses and facilities through a robust network. This network supports multi-channels like B2B, B2C, e-commerce, and returns, utilizing asset-based, asset-light, and non-asset models. The Operations Support role is responsible for answering incoming calls, providing excellent customer service, monitoring and responding to customer inquiries, and tracking, tracing, entering, and updating shipments.

Requirements

Excellent oral and written communication and problem-solving skills
Technological aptitude using the internet and on-line tools
Ability to multitask
Excellent organizational skills with emphasis on detail

Responsibilities

Answer incoming calls and provide excellent customer service to all callers
Monitor and respond to customer inquiries received through email
Make outgoing calls to follow-up on shipment status, resolve issues and update customers
Track, trace, enter and update shipments
Data Entry
Assist and support Pilot stations and cartage agents
Master outside customer applications
Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
Perform other duties as assigned