BPO Sales Director

Confie•Dallas, TX

About The Position

The BPO Sales Director is a quota-carrying, business-creation role responsible for winning new clients for Confie BPO’s nearshore contact center and back-office services, delivered from two Class A facilities in Mexico. Primary prospects are Property & Casualty and Health insurance organizations, including carriers, MGAs/GAs, agencies, health plans, and TPAs. Secondary targets include similarly regulated industries such as financial services, life sciences, and telecom. Typical deals range from $500,000 to $2 million or more and involve customer service, claims, or outsourcing leaders, with COO-level executives often making or influencing the final decision. The Director builds and manages a self-sourced pipeline using personal and company networks, LinkedIn, conferences, and direct outreach, while partnering with the B2B marketing team on campaigns and events. This is primarily an individual-contributor position supported by marketing and sales administration. After closing, the Director transitions the client to Operations and Client Services for implementation and account management, returning to new-client prospecting. The role may be performed remotely and includes a base salary plus uncapped commission tied to the revenue success of clients brought in.

Requirements

At least 5 years of B2B new-business sales experience with a proven record of meeting or exceeding quota; demonstrated results are weighted more heavily than years of experience.
Track record of self-sourcing and closing complex, multi-stakeholder deals of $500,000 or more.
Comfort with cold outreach and building a pipeline from scratch without relying on inbound leads or inherited accounts.
Established professional network and active LinkedIn presence, ideally among insurance, financial services, or other regulated-industry decision makers.
Experience selling to operations leaders and C-suite executives.
Strong presentation, proposal-writing, and negotiation skills.
Self-directed, organized, and effective working remotely.
Proficiency with CRM systems; HubSpot is preferred, as are sales prospecting tools.
Ability to travel 25–35%.

Nice To Haves

Experience selling BPO, contact center, outsourcing, claims, or similar services.
Existing relationships with P&C carriers, MGAs, agencies, health plans, or TPAs.
Familiarity with insurance operations such as policy servicing, billing, FNOL, claims, customer service, and back-office support.
Experience selling nearshore or offshore delivery solutions.
Training in a strategic selling methodology such as Miller Heiman, Target Account Selling, Challenger, or MEDDIC.
Experience with RFPs, procurement teams, and outsourcing advisors.
Bachelor’s degree or equivalent experience.
English/Spanish bilingual fluency; this is a positive but not a requirement.

Responsibilities

Identify, prospect, and close new clients for nearshore inbound and outbound voice and back-office services, including sales qualification, customer service, policy servicing, billing, FNOL, TPA claims adjudication, and P&C back-office support.
Build and maintain a self-sourced pipeline through personal networks, LinkedIn, referrals, cold outreach, and industry events, focusing primarily on P&C and Health insurance organizations.
Partner with the B2B marketing lead on targeted campaigns, account-based outreach, content, and event strategy; promptly follow up on marketing-generated leads and provide feedback on lead quality.
Represent Confie BPO at industry conferences, trade shows, and association events; arrange meetings, engage attendees, and convert contacts into opportunities.
Manage complex full-cycle sales from first contact through close, including discovery, solution design with Operations, proposals and RFP responses, pricing, negotiation, and contract execution.
Engage and build relationships across buying committees, including customer service, claims, operations, and outsourcing leaders, procurement, and C-suite decision makers.
Host prospect visits to Confie BPO delivery centers in Mexico to showcase facilities, talent, and operational quality.
Meet or exceed assigned new-revenue quota and activity targets.
Maintain accurate pipeline, activity, and forecast data in HubSpot; forecast reliably and report progress to the SVP, Business Development.
Transition closed deals to Operations and Client Services with a complete handoff of scope, commitments, and client expectations, remaining engaged through launch as needed.
Develop deep knowledge of Confie BPO’s services, nearshore delivery advantages, and competitive landscape, and articulate the value proposition against onshore, offshore, and other nearshore providers.
Stay current on P&C and Health insurance trends, regulatory considerations, and buyer priorities to identify outsourcing opportunities.
Collaborate with Legal, Finance, and Operations to structure profitable agreements that comply with company policies.
Share market and prospect insights with leadership and marketing to improve positioning, pricing, and target account lists.

Benefits

Comprehensive benefits package including medical, dental, vision, and life insurance.
Performance-based bonuses.
Paid time off.
Flexible work options, including remote and hybrid opportunities if eligible.
401(k) retirement plan with company-matched contributions.
Education advancement for employees and qualified dependents through the Confie Enablement Scholarship Fund.
Fitness reimbursement of up to $15 per month for gym memberships.
Commitment to Diversity, Equity, and Inclusion.
Employee Assistance Program offering confidential support at no cost.
Optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and pet insurance.
Base salary plus uncapped commission tied to the revenue success of clients brought in.