BPO Insurance Licensing Director

MCI Careers•Dallas, TX

1d•$65,000 - $85,000

About The Position

MCI is a tech-enabled business services company providing customer experience, business process outsourcing, and technology solutions across multiple industries and countries. The BPO Insurance Licensing Director supports Property and Casualty BPO accounts and works with licensing specialists to manage licensing and registration for new and existing insurance professionals. The role oversees representative terminations, exam windows, insurance appointments, maintenance requests, and compliance with federal and state regulatory agencies. The position requires strong organization, ownership, and work ethic. Applicants must complete the full application on MCI’s careers page, including screening questions and a brief pre-employment test. The role operates in a professional office environment and is largely sedentary, involving extended sitting or standing while using a computer and telephone headset. The position may also require occasional movement around the office and handling or moving objects weighing up to 40 pounds.

Requirements

At least a high school diploma or equivalent.
Eight years of securities, insurance, or other related work experience.
High-level knowledge and experience managing large-scale licensing requirements.
Ability to analyze information and determine appropriate action.
Ability to work under pressure and meet deadlines.
Effective verbal and written communication skills.
Ability to attend work regularly and predictably.
Ability to communicate courteously and professionally with customers, coworkers, and business contacts in person, by telephone, and by email.
Ability to function as a team player.
Ability to maintain concentration and focus.
Ability to organize, prioritize, and handle multiple tasks.
Advanced attention to detail.
Ability to resolve problems and make rule-based decisions.
Skill in operating personal computers and software packages such as Microsoft Office, Outlook, and Excel.
Must be authorized to work in the country where the job is based.
Must be willing to undergo a Level II background and/or security investigation, including fingerprinting, where applicable; job offers are contingent on results.
Must be willing to submit to drug screening where applicable; job offers are contingent on results.

Nice To Haves

Bachelor’s degree preferred; significant experience may be considered in lieu of a degree.
Professional designation such as CPCU, CIC, AAI, or CISR preferred.

Responsibilities

Work with specialists and managers to help agents obtain insurance licenses.
Communicate requirements to internal teams and follow up when necessary.
Ensure fingerprint requirements are followed.
Verify that applicants’ forms are completed accurately.
Contact state regulators to inquire about state-specific requirements or the status of state registrations when needed.
Manage licensing fees and ensure waiver processes are followed correctly.
Ensure registered individuals’ terminations are processed and completed on time.
Assist specialists and managers in ensuring appropriate exams are taken and results are recorded.
Verify and maintain accurate data in computer systems for representatives, advisors, and employees, including address and contract change requests.
Ensure annual registration renewals and terminations comply with requirements.
Answer securities and advisory questions from advisors, support staff, and employees.
Manage onboarding of registered employees.
Perform other duties as assigned.