BPO Sales Director
About The Position
The BPO Sales Director is a quota-carrying, individual-contributor business development role responsible for winning new clients for Confie BPO’s 2,000+ seat nearshore contact center and back-office services, delivered from two Class A facilities in Mexico. Primary targets are Property & Casualty and Health insurance organizations, including carriers, MGAs/GAs, agencies, health plans, and TPAs. Secondary targets include regulated industries such as financial services, life sciences, and telecom. The Director develops and owns a self-sourced pipeline using personal and company networks, LinkedIn, referrals, direct outreach, conferences, and marketing campaigns. The role manages complex sales from initial contact through contract execution, typically involving deals valued at $500,000 to $2 million or more. After closing, the Director transitions the deal to Operations and Client Services and may remain engaged through launch. The position is primarily an individual-contributor role supported by marketing and sales administration, may be performed remotely, and offers a base salary plus uncapped commission tied to client revenue success. Travel of 25–35% is required.
Requirements
- At least 5 years of B2B new-business sales experience with a record of meeting or exceeding quota; demonstrated results are weighted more heavily than years of experience.
- Proven ability to self-source and close complex, multi-stakeholder deals valued at $500,000 or more.
- Comfort with cold outreach and building a pipeline from scratch without relying on inbound leads or inherited accounts.
- Established professional network and active LinkedIn presence, ideally among insurance, financial services, or other regulated-industry decision makers.
- Experience selling to operations leaders and C-suite executives.
- Strong presentation, proposal-writing, and negotiation skills.
- Self-directed, organized, and effective working remotely.
- Proficiency with CRM systems; HubSpot is preferred, along with sales prospecting tools.
- Ability to travel 25–35%.
Nice To Haves
- Experience selling BPO, contact center, outsourcing, claims, or similar services.
- Existing relationships with P&C carriers, MGAs, agencies, health plans, or TPAs.
- Familiarity with insurance operations such as policy servicing, billing, FNOL, claims, customer service, and back-office support.
- Experience selling nearshore or offshore delivery solutions.
- Training in a strategic selling methodology such as Miller Heiman, Target Account Selling, Challenger, or MEDDIC.
- Experience with RFPs, procurement teams, and outsourcing advisors.
- Bachelor’s degree or equivalent experience.
- English/Spanish bilingual fluency.
Responsibilities
- Identify, prospect, and close new clients for nearshore inbound and outbound voice and back-office services, including sales qualification, customer service, policy servicing, billing, FNOL, TPA claims adjudication, and P&C back-office support.
- Build and maintain a self-sourced pipeline through personal networks, LinkedIn, referrals, cold outreach, and industry events, primarily targeting P&C and Health insurance organizations.
- Partner with the B2B marketing lead on targeted campaigns, account-based outreach, content, and event strategy; follow up on marketing-generated leads and provide feedback on lead quality.
- Represent Confie BPO at conferences, trade shows, and association events, arranging meetings and converting contacts into opportunities.
- Manage full-cycle complex sales, including discovery, solution design with Operations, proposals and RFP responses, pricing, negotiation, and contract execution.
- Engage stakeholders across buying committees, including customer service, claims, operations, outsourcing, procurement, and C-suite decision makers.
- Host prospect visits to Confie BPO delivery centers in Mexico.
- Achieve or exceed assigned new-revenue quota and activity targets.
- Maintain pipeline, activity, and forecast data in HubSpot; forecast reliably and report progress to the SVP, Business Development.
- Transition closed deals to Operations and Client Services, communicating scope, commitments, and client expectations, and remain engaged as needed through launch.
- Develop knowledge of Confie BPO services, nearshore delivery advantages, and the competitive landscape; articulate the value proposition against onshore, offshore, and other nearshore providers.
- Stay current on P&C and Health insurance trends, regulatory considerations, and buyer priorities to identify outsourcing opportunities.
- Collaborate with Legal, Finance, and Operations to structure profitable agreements that comply with company policies.
- Share market and prospect insights with leadership and marketing to improve positioning, pricing, and target account lists.
Benefits
- Comprehensive medical, dental, vision, and life insurance.
- Performance-based bonuses.
- Paid time off.
- Flexible work options, including remote and hybrid opportunities if eligible.
- 401(k) retirement plan with company-matched contributions.
- Education advancement through the Confie Enablement Scholarship Fund for employees and qualified dependents.
- Fitness reimbursement of up to $15 per month for gym memberships.
- Inclusive workplace with a commitment to diversity, equity, and inclusion.
- Employee Assistance Program offering confidential support at no cost.
- Optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and pet insurance.
- Base salary plus uncapped commission tied to revenue success of clients brought in.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
