BPO Insurance Licensing Director

OneMCI•Dallas, TX

About The Position

MCI is a tech-enabled business services company that provides Customer Experience (CX), Business Process Outsourcing (BPO), and technology solutions. The BPO Insurance Licensing Director supports Property and Casualty BPO accounts and works with licensing specialists to manage licensing and registration for new and existing insurance professionals. The role oversees representative terminations, exam windows, insurance appointments, and maintenance requests for existing agents, while ensuring compliance with federal and state regulatory agencies. The position requires an organized, accountable professional with a strong work ethic. Applicants must complete the full application on the company careers page, including screening questions and a brief pre-employment test. The job operates in a professional office environment and is largely sedentary, with regular use of a computer and telephone headset. The employee may occasionally move around the office and handle or exert force on objects weighing up to 40 pounds. Employment is contingent on authorization to work in the country where the position is based, any required Level II background or security investigation with fingerprinting, and drug screening where applicable. MCI provides reasonable accommodations as required and is an equal opportunity employer.

Requirements

A high school diploma or equivalent is required.
Eight years of securities, insurance, or other related work experience.
High-level knowledge and experience managing large-scale licensing requirements.
Ability to analyze information and determine appropriate action.
Ability to work under pressure and meet deadlines.
Effective verbal and written communication skills.
Ability to attend work on a regular and predictable basis.
Ability to communicate courteously and professionally with customers, coworkers, and business contacts in person, by telephone, and by email.
Ability to function as a team player.
Ability to maintain concentration and focus.
Ability to organize, prioritize, and handle multiple tasks.
Advanced attention to detail.
Ability to resolve problems and make rule-based decisions.
Skill operating personal computers and software packages such as Microsoft Office, Outlook, and Excel.
Must be authorized to work in the country where the job is based.
Must be willing to undergo a Level II background and/or security investigation, including fingerprinting, if required by the program and location.
Must be willing to submit to drug screening where applicable; the posting states this does not apply in Canada.

Nice To Haves

Bachelor’s degree preferred; significant experience may be considered in lieu of a degree.
Professional designation such as CPCU, CIC, AAI, or CISR preferred.

Responsibilities

Work with specialists and managers to assist agents in obtaining insurance licenses.
Communicate requirements with internal teams and follow up when necessary.
Ensure fingerprint requirements are followed.
Verify that applicants’ forms are completed accurately.
Contact state regulators, when needed, to inquire about state-specific requirements or the status of state registrations.
Manage licensing fees and ensure waiver processes are followed correctly.
Ensure registered individuals’ terminations are processed and completed on time.
Assist specialists and managers in ensuring appropriate exams are taken and results are recorded.
Verify and maintain current data in computer systems for representatives, advisors, and employees, including address and contract change requests.
Ensure annual renewals and registration terminations are compliant.
Answer securities and advisory questions from advisors, support staff, and employees.
Manage the onboarding of registered employees.
Perform other duties as assigned.