BPO RFP Writer

MCI Careers • Remote, FL

12h • $75,000 - $85,000

About The Position

MCI is seeking a BPO RFP Writer to develop persuasive proposals and support business development across industries. The role combines proposal writing with sales strategy, market research, client relationship management, and lead-generation activities, particularly in the outsourced contact center and BPO space. The position requires leading the RFP process, maintaining proposal and client-facing materials, presenting to senior leaders, and overseeing CRM and sales pipeline reporting. Candidates must complete a full application on MCI’s careers page, including screening questions and a brief pre-employment test.

Requirements

• Bachelor’s degree or equivalent experience in business, communications, or a related field.
• At least 5 years of leadership experience in sales, proposal writing, or business development.
• Ability to translate strategic vision into actionable plans with measurable outcomes.
• Strong background in complex deal structuring, financial modeling, and contract negotiation.
• Experience in BPO and contact center operations, including inbound, outbound, chat, and email.
• Exceptional writing, editing, and presentation skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to work independently, manage multiple priorities, and travel as needed.
• Demonstrated thought leadership and ability to inspire cross-functional teams.
• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation, including fingerprinting, where applicable.
• Must be willing to submit to drug screening; this requirement does not apply in Canada.
• Must complete the company careers-page application, including screening questions and a brief pre-employment test.

Responsibilities

• Identify and cultivate new business opportunities through phone outreach, marketing campaigns, and industry networking.
• Conduct market and client research to identify sales channels and partnership opportunities.
• Lead the RFP process by drafting, customizing, and refining proposals using new and existing content.
• Maintain and update proposal templates, presentation decks, and client communication materials.
• Present proposals and strategies to senior leadership and C-level executives.
• Manage CRM systems and sales tracking tools to maintain accurate pipeline and performance reporting.
• Oversee directory listings, sponsorships, and other visibility initiatives that support lead generation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior