Dayforce BPO Payroll Consultant - Full-Time | In Office

The Staff Pad•Dallas, TX

13d•Onsite

About The Position

The BPO Payroll Consultant manages end-to-end payroll processing for assigned clients, from data validation and reconciliation through approvals, authorized payroll submission, and post-processing follow-up. The role is the primary payroll contact for clients, resolving issues, coordinating escalations, and delivering accurate, confidential, and timely service within agreed client requirements. The position is full-time and in-office in Dallas, Texas. Success in the role means processing payroll accurately and on time, resolving discrepancies promptly, communicating clearly with clients, maintaining complete documentation and established controls, protecting confidentiality, and continually improving payroll accuracy, efficiency, and client satisfaction.

Requirements

1–2 years of payroll management experience.

Nice To Haves

Experience with Dayforce.

Responsibilities

Manage client payroll calendars, deadlines, approvals, commit dates, and funding requirements; communicate missing inputs and risks.
Process Dayforce payrolls and validate time and Quick Entry imports, employee changes, earnings, deductions, taxes, and adjustments.
Review payroll registers against prior periods and source data, and investigate pay discrepancies, missing or duplicate payments, and negative net pay.
Process approved off-cycle payrolls, retroactive adjustments, voids, and reissues within the agreed service scope.
Obtain documented client approvals, complete internal reviews, and commit payroll within delegated authority; escalate unresolved issues before deadlines.
Verify post-commit outputs and transmissions, deliver agreed reports, and resolve funding or transmission exceptions with responsible parties.
Serve as the primary contact for payroll inquiries, prioritize requests, explain results, and escalate system issues or out-of-scope requests.
Follow established procedures for payroll taxes, deductions, garnishments, and wage payments; escalate compliance concerns to designated specialists.
Support quarter-end and year-end reconciliations, balancing, corrections, tax filings, remittances, and funding activities within the client agreement.
Maintain BPO task logs, client procedures, approval records, and issue resolutions while ensuring secure information handling and complete handoffs.
Identify recurring issues and recommend improvements to payroll accuracy, controls, documentation, and client service.