Principal Consultant – BPO Sourcing & Advisory

Proxima • Chicago, IL

8h • Hybrid

About The Position

As a Principal Consultant at Proxima, you will lead complex Business Process Outsourcing (BPO) workstreams within the Professional Services category, manage senior stakeholders, deliver innovative solutions, and mentor junior consultants. You will work in client-facing teams on commercial and supplier initiatives, developing insights, contributing to solution design, and delivering measurable outcomes. This subject matter expert role is for professionals with deep BPO market experience who want to apply that expertise in a consulting environment. You will help large corporate clients evaluate, source, negotiate, optimize, and transform complex outsourced service arrangements. Relevant backgrounds may include working for a leading BPO service provider, advising clients on outsourcing strategies and transactions, or managing significant outsourced service relationships within a large organization. The role calls for understanding of provider landscapes, commercial models, BPO economics, contracting structures, and the effects of automation, AI, and digital transformation on the market. Proxima describes its consultants as practitioners who take early responsibility and work alongside clients to deliver change.

You will lead client engagements across BPO sourcing and advisory, support clients throughout the sourcing lifecycle, assess existing arrangements, and advise on outsourced business functions including Finance & Accounting, HR, Procurement, Customer Operations, and other back-office services. You will work directly with senior client stakeholders, lead negotiations and workshops, and communicate findings clearly. The role operates in a global, flexible hybrid model, balancing client, home, and office-based work, with travel as required.

Proxima describes its culture as inclusive, supportive, ambitious, collaborative, and people-centered. It offers continuous training and development, career progression, exposure to a variety of clients and industries, global opportunities, and flexible hybrid working.

Requirements

• Deep knowledge of the BPO marketplace, including major providers, service offerings, commercial models, market trends, and competitive dynamics.
• Experience working for a BPO service provider, advising organizations on BPO arrangements, or managing a significant BPO relationship from the client side.
• Hands-on experience with the BPO sourcing lifecycle, including strategy development, market assessments, provider selection, RFPs, commercial evaluation, negotiations, and transitions.
• Strong understanding of BPO contract structures, pricing models, SLAs, performance management, and governance.
• Experience assessing existing BPO arrangements and identifying opportunities for cost optimization, service improvement, transformation, and renegotiation.
• Familiarity with outsourced business functions including Finance & Accounting, HR, Procurement, Customer Operations, and other back-office services.
• Understanding of how automation, AI, and digital transformation are changing BPO delivery models, pricing, and sourcing strategies.
• Strong analytical capability and confidence working with data.
• Commercial acumen and comfort with ambiguity.
• Confident engaging with stakeholders and contributing to team delivery.

Nice To Haves

• Curiosity, a commercial mindset, and eagerness to learn.
• Motivation to deliver real outcomes and hands-on impact.
• Interest in growing with a fast-expanding global consultancy.

Responsibilities

• Lead client engagements across BPO sourcing and advisory, building trusted relationships with stakeholders across Procurement, Finance, HR, Operations, Technology, and business leadership.
• Apply knowledge of the BPO marketplace, including providers, service offerings, commercial models, market trends, and competitive dynamics.
• Support clients across the BPO sourcing lifecycle, including strategy development, market assessments, provider selection, RFPs, commercial evaluation, negotiations, and transitions.
• Assess existing BPO arrangements and identify opportunities for cost optimization, service improvement, transformation, and renegotiation.
• Apply expertise across outsourced functions such as Finance & Accounting, HR, Procurement, Customer Operations, and other back-office services.
• Use knowledge of BPO contract structures, pricing models, SLAs, performance management, and governance to support commercial analysis and negotiations.
• Help clients understand how automation, AI, and digital transformation affect BPO delivery models, pricing, and sourcing strategies.
• Coach and develop junior consultants.
• Contribute to Proxima category thought leadership and intellectual property.
• Work directly with senior client stakeholders to gather requirements and align objectives.
• Lead complex commercial negotiations with BPO service providers.
• Communicate findings clearly and professionally to team members and senior client stakeholders.
• Lead workshops, working sessions, and day-to-day client interactions.
• Work in a hybrid model across client, home, and office locations, and travel as required for client delivery and team collaboration.

Benefits

• Continuous training and development.
• Clear career progression.
• Competitive compensation.
• Generous paid time off.
• Flexible hybrid working.
• Exposure to a wide variety of clients and industries.
• Global opportunities and office locations.
• A collaborative, inclusive, supportive, ambitious, and people-centered company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed