Senior Consultant – BPO Sourcing & Advisory

Proxima•Chicago, IL

12d•Hybrid

About The Position

As a Senior Consultant at Proxima, you will lead complex Business Process Outsourcing (BPO) workstreams within the Professional Services category, manage senior stakeholders, deliver innovative solutions, and mentor junior consultants. You will work in client-facing teams on high-impact commercial and supplier initiatives, developing insights, contributing to solution design, and helping deliver measurable outcomes. This subject matter expert role is for professionals with deep BPO market experience who want to apply their expertise in a consulting environment. You will help large corporate clients evaluate, source, negotiate, optimize, and transform complex outsourced service arrangements. Relevant backgrounds may include working for a leading BPO service provider, advising clients on outsourcing strategies and transactions, or managing significant outsourced service relationships within a large organization. You will bring an understanding of the provider landscape, commercial models, BPO economics, contracting structures, and the effects of automation, AI, and digital transformation on the market. Proxima describes its consultants as practitioner-consultants who build experience quickly, take responsibility early, and work alongside clients to deliver real change. The role operates in a hybrid environment, balancing client, home, and office-based work, with travel as required to support client delivery and team collaboration.

Requirements

Deep knowledge of the BPO marketplace, including major providers, service offerings, commercial models, market trends, and competitive dynamics.
Experience working for a BPO service provider, advising organizations on BPO arrangements, or managing a significant BPO relationship from the client side.
Hands-on experience with the BPO sourcing lifecycle, including strategy development, market assessments, provider selection, RFPs, commercial evaluation, negotiations, and transitions.
Strong understanding of BPO contract structures, pricing models, SLAs, performance management, and governance.
Experience assessing existing BPO arrangements and identifying opportunities for cost optimization, service improvement, transformation, and renegotiation.
Familiarity with outsourced business functions such as Finance & Accounting, HR, Procurement, Customer Operations, and other back-office services.
Understanding of how automation, AI, and digital transformation are changing BPO delivery models, pricing, and sourcing strategies.
Strong analytical capability and confidence working with data.

Responsibilities

Lead client engagements across BPO sourcing and advisory, applying market expertise and building trusted stakeholder relationships across Procurement, Finance, HR, Operations, Technology, and business leadership.
Apply knowledge of BPO providers, service offerings, commercial models, market trends, and competitive dynamics.
Support clients throughout the BPO sourcing lifecycle, including strategy development, market assessments, provider selection, RFPs, commercial evaluation, negotiations, and transitions.
Assess existing BPO arrangements and identify opportunities for cost optimization, service improvement, transformation, and renegotiation.
Apply expertise across outsourced functions such as Finance & Accounting, HR, Procurement, Customer Operations, and other back-office services.
Use knowledge of BPO contract structures, pricing models, SLAs, performance management, and governance to support commercial analysis and negotiations.
Help clients understand how automation, AI, and digital transformation affect BPO delivery models, pricing, and sourcing strategies.
Coach and develop junior consultants.
Contribute to Proxima category thought leadership and intellectual property.
Work directly with senior client stakeholders to gather requirements and align objectives.
Lead complex commercial negotiations with BPO service providers.
Communicate findings clearly and professionally to team members and senior client stakeholders.
Lead workshops, working sessions, and day-to-day client interactions.
Work in a hybrid environment across client, home, and office-based settings, and travel as required for client delivery and team collaboration.