Part-Time Box Office Representative

City of Raleigh North Carolina • Raleigh, NC

11d • Onsite

About The Position

The Martin Marietta Center for the Performing Arts Center invites qualified candidates to apply for the part-time position of Box Office Representative. We strive to create enjoyable, memorable experiences for our guests. The Box Office Representative plays a critical role in achieving this goal and creating a positive impression of our venue. The Box Office Representative’s primary duty is selling tickets for events at the Martin Marietta Center for the Performing Arts. This involves heavy customer interaction and handling cash transactions. Selected candidates must be comfortable, proficient and trustworthy with counting cash and giving change back to customers. This position also hands out pre-purchased (will call) tickets to patrons. Attention to detail and accuracy in performing tasks is a must.

Requirements

• High School diploma or G.E.D. equivalency
• 1 to 3 years' experience in customer service, call center, face-to-face customer service, or related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
• Comfortable, proficient and trustworthy with counting cash and giving change back to customers
• Attention to detail and accuracy in performing tasks

Nice To Haves

• Proficiency in spoken Spanish to communicate with guests
• Knowledge of Ticketmaster System
• Knowledge of Theaters and Amphitheater seating and layout
• Knowledge of Downtown area hospitality venues
• Knowledge of customer service principles
• Skill in phone etiquette

Responsibilities

• Greet and maintain a welcoming environment for all guests
• Process cash and credit card transactions accurately and efficiently
• Assist patrons with ticket purchases and seating selections
• Provide information and respond to patron inquiries about events, schedules, pricing, seating and venue policies
• Distribute will-call tickets and guest-list tickets
• Help prepare the Box Office before events and close/reconcile it afterwards
• Follow policies regarding ticketing, cash handling, confidentiality and customer service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED