Box Office Associate (Part-time)

Zach Theater•Austin, TX

5d•Onsite

About The Position

The Box Office Associate delivers exceptional customer service by assisting patrons with ticket and subscription purchases in person, over the phone, and online. The ideal candidate for this role is able to work efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.

Requirements

High School Diploma or GED
Basic computer skills - Microsoft Office including Word and Excel
Working knowledge of Google Workspace
Basic math skills
Efficient problem solver
Ability to multitask and remain calm during high traffic moments
Able to learn and use Tessitura ticketing software (Pre-existing knowledge a plus, but not required)
Deals with change effectively
Solves problems resourcefully
Works with a calm and confident demeanor
Ability to perform all work with a direct reflection of the vision, mission, and values of Zach Theater
Ability to lift, push, pull or otherwise maneuver up to 30 lbs repeatedly, either alone or with assistance
Ability to stand for extended periods of time
Must have reliable transportation
Must be willing to work flexible hours, including nights, weekends and holidays as scheduled.

Nice To Haves

Associate degree
At least 1-2 years related customer service or Box Office experience
Pre-existing knowledge of Tessitura ticketing software

Responsibilities

Search, input, and update customer data entered into Tessitura or comparable ticketing and development software
Process single tickets sales, subscriptions sales, and exchanges
Answer basic questions about current and upcoming productions
Retain and process knowledge of Box Office operations
Communicate clearly with patrons and staff, both oral and through written communications
Demonstrate excellent and friendly customer service skills
Work independently and as a team
Represent Zach in a professional manner
Other duties as assigned