Box Office Associate

UPTOWN KNAUER PERFORMING ARTS CENTER•West Goshen Township, PA

2d•Onsite

About The Position

The Box Office Associate serves as a primary point of contact for Uptown patrons, providing exceptional customer service while facilitating ticket sales, memberships, donations, and event information. This position plays an important role in creating a welcoming and positive experience for all guests while ensuring accurate transaction processing and efficient Box Office operations. Box Office Associates work both regular Box Office hours and performance-based shifts, including evenings, weekends, and select holidays.

Requirements

Strong communication and interpersonal skills.
Excellent attention to detail and organizational abilities.
Comfortable working with computers, databases, and ticketing software.
Ability to accurately process cash, credit card, ticketing, membership, and donation transactions.
Ability to provide excellent service while managing multiple patron needs in a fast-paced environment.
Ability to remain calm, courteous, and professional when resolving patron concerns.
Reliable and punctual with the ability to work independently when necessary.

Nice To Haves

AudienceView experience preferred, but will train.
Previous customer service, retail, hospitality, performing arts, or ticketing experience preferred.
An interest in the performing arts and enthusiasm for Uptown's mission and programming is preferred.

Responsibilities

Greet patrons in a friendly, professional, and welcoming manner.
Assist customers with ticket purchases, exchanges, memberships, donations, and general inquiries in person, by phone, and via email.
Provide accurate information regarding performances, events, seating, pricing, memberships, giving opportunities, and venue policies.
Resolve patron concerns and ticketing issues with professionalism and courtesy.
Serve as a knowledgeable ambassador for Uptown and its programming.
Process ticket sales, exchanges, and authorized refunds through AudienceView.
Assist patrons with selecting performances and seating based on availability and patron needs.
Process membership purchases and renewals and ensure accurate entry into the patron database.
Process donations and other contributed revenue transactions received through the Box Office.
Maintain accurate records of transactions and patron information.
Handle cash, credit card, and other payment transactions according to organizational procedures.
Maintain confidentiality and accuracy when handling patron and donor information.
Maintain patron records and assist with database updates and data integrity.
Support membership and donor programs by assisting with purchases, renewals, donations, and inquiries.
Assist with event preparation, including printing tickets, preparing will-call lists, and generating patron reports.
Support the Box Office Manager with other administrative and patron-service responsibilities as needed.
Assist with will-call operations before performances and events.
Collaborate with House Managers and other Front of House staff to ensure a smooth patron experience.
Help maintain a clean, organized, and professional Box Office environment.
Provide Box Office support during special events, fundraisers, community programs, and other Uptown activities as assigned.