Visitor Assistant: Box Office (Part-Time)

Minnesota Childrens Museum • Saint Paul, MN

4d • Onsite

About The Position

The Minnesota Children’s Museum is seeking a part-time Visitor Assistant for their Box Office. This role is responsible for providing excellent customer service to visitors at the box office, lobby, galleries, and public spaces. The position also supports sales initiatives and aims to achieve designated sales goals. The museum's mission is to spark children's learning through play, and they are dedicated to diversity, equity, and inclusion.

Requirements

• One year of customer service experience.
• Experience working or volunteering with children in an educational or recreational setting.
• Experience using a computerized point of sales (POS) system.
• Demonstrated ability to work well with adults and children.
• Ability to express ideas clearly and present information effectively to visitors in a crowded setting.
• Ability to communicate with front of house staff effectively using radio.
• Ability to work independently and with a team to make sound customer service decisions in complex situations.
• Available to work weekdays (occasional Mondays), every other Friday evening, and every other weekend rotation (shifts scheduled between 8:30 AM-8:30 PM).
• Available to work on federal holidays when the museum is open to the public.
• Have between 12-20 hours of availability per week.

Responsibilities

• Provide excellent customer service to all visitors while maintaining a safe environment.
• Accurately process all types of sales using a computerized ticketing system.
• Achieve designated sales goals.
• Ensure exhibits are ready for visitor use.
• Support visitor operations and needs through the museum, including outdoor spaces like the terrace and backyard.
• Support division initiatives including service, education, and sales programs.
• Attend and participate in daily opening meetings, department meetings, trainings, and other meetings as scheduled.

Benefits

• Commuter benefit: $40 per month stipend for commuting expenses.
• Weekend bonus: $5 bonus to hourly rate for 3rd and 4th weekend shifts in a pay period.
• Pay increases: $0.40 increase after 6 months and another $0.40 after 12 months, with annual increases thereafter.
• Service Award Bonus: 5% of gross earnings at the 14-month mark.
• Free admission to museum for family.
• Retirement savings plan with employer match.
• Pre-tax options for transportation.
• Earn time off for Sick & Safe Leave.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed