Box Office Coordinator

Calvary Chapel Fort Lauderdale•Fort Lauderdale, FL

3d•Onsite

About The Position

At Calvary Chapel, we are called to make disciples of Jesus Christ by connecting people to God, people to people, and people to outreach. Our vision is to reach our community and change our world. As a staff member, it’s not what we do, it's who we are. Your passion: You must have a passion to change the world for Jesus through coordinating a world class Theater venue for Calvary Chapel Fort Lauderdale and Calvary Christian Academy. You will do this by organizing all requests and procurement of the facility needed for events, helping to coordinate all ministries and their needs for production, assisting with communication, strategy, team building duties and other relations. As the Box Office Coordinator, you must have proven organizational and strategic skills and will be responsible for looking after the Theater Support Team to ensure that the Calvary Chapel Theater provides an excellent experience for all productions.

Requirements

A high level of experience working with Google Suite
Experience working with Adobe Creative Cloud and other platforms
Strong proficiency with Microsoft programs for producing reports and presentations
A base knowledge in all aspects of the production systems used in the Calvary Chapel Theater
An understanding of the disciplines of production of events, musicals, plays and concerts
The ability to communicate and negotiate with vendors from various platforms
The ability to problem solve, resolve conflicts, and bring harmony
You may have to bend, sit or stand for prolonged periods of time, lift, pull, push and/or move up to 35 lbs.
You will have to work evenings and/or weekends to assist with events or emergencies

Nice To Haves

You love what you do and have fun doing it!
You can blow away your co-workers with your amazing personality
You have the ability to make everyone feel like they are part of the team.
You cook really great treats!

Responsibilities

Support the Theatre Manager in coordinating all aspects of the Calvary Chapel Theatre including event strategy, communication with ministries and CCA, production meetings and booking of events in Ministry Platform
Manage the Theatre Costume Closet and Prop room.
Maintain inventory and organization of spaces
Coordinating our “Borrowed” system with staff and outside parties
Coordinate all aspects of the ticketing system as it relates to events, accounts and transactions, including but not limited to Audience View Professional (AVP), pricing, preparations, scheduling, ticket giveaways, maintain box office equipment, radios and supplies, serve as ticketing liaison to all departments
Coordinate handicap and assisted seating for the attendees on a personal level, case by case, reconcile any issues or problems by providing exemplary and proactive customer service to guests
Attend and assist with event production needs as assigned, develop ideas to improve effectivity and stewardship, promotion of events, appearance in the lobby, concessions, and in the house
Coordinate all ticketing fulfillment for complimentary tickets for pastors, sponsors, ticket giveaways and special constituencies
Maintain Box Office information phone system; update outgoing messages regularly, check and return all voicemail messages in a timely manner
Manage updates on the Theatre TV Marquee with events and messages as assigned
Coordinate all ticket inventory appropriately, maintain financial records of all ticket sales, receipts, reconciliations, deposits, annual reports and performance settlements submitted to accounting in a timely manner
Be responsible for coordinating, supervising and delegating tasks to Theatre volunteers, including greeters, ushers, and concessions assistants
Maintain constant communication with all volunteers/staff, facilities and security before and during event to assure the event runs smoothly
Support Theatre Manager in developing, training and implementing policies for box office personnel, ushers, greeters and concession assistants
Implement procedures to ensure consistency in handling all aspects of the box office process including messages, ticket sales, exchanges, refunds, etc.
Schedule Usher/Greeter teams for all events in Theatre that have non-staff attendees unless service not requested
Recruit, develop and spiritually invest in volunteer staff.
Manage security and lockdown procedures for events before, during and after
Conduct End of Year meeting with ministries and CCA to review year for improvement and suggestions for next year
Coordinate and manage the cleanliness and readiness of the theatre and its surrounding areas under our oversight: the house, lobby, loading dock, dressing rooms, stage, black box; schedule repairs and maintenance through LIMBLE for these areas
Manage all aspects of concessions including ordering of refreshments, pricing, and inventory management. Facilitate orders, invoices, check requests, purchase orders, follow-up with product ordered
Meet weekly with the Theatre Manager and CCA Operations Coordinator to review scheduled and new proposed events
Coordinate distribution of Theatre Production Schedule
Attend Volunteer Coordinator Meetings as assigned