Box Office Attd, PT

Marcus Corporation•Fort Worth, TX

About The Position

Under the direction of the theatre management team, the Box Office Attendant supports theatre operations and helps ensure a high level of guest satisfaction by providing friendly, courteous, helpful, timely, and professional service. The position reports to a member of the theatre management team or the General Manager; reporting may vary by location. The role involves handling guest transactions, cash and tickets, sales activities, theatre policies, assistive movie-going equipment, and daily maintenance. Associates must be able to perform the essential functions with or without reasonable accommodation. The listed functions describe the principal duties but are not necessarily the only duties that may be assigned. Work is performed in a theatre environment where noise is usually moderate to high, with occasional loud conditions. Marcus Theatres states that it is an equal opportunity employer committed to a diverse workforce, an inclusive, people-first culture, and nondiscrimination in hiring and employment practices in accordance with applicable laws.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible work schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company- and regulator-mandated cleanliness, sanitation, and personal hygiene practices.
Ability to perform the essential job functions with or without reasonable accommodation.
Frequently sit, talk and/or hear, and use hands to finger, handle, or touch objects, tools, or controls; stand and/or walk; and occasionally lift or move up to 35 pounds.
Close vision and ability to adjust focus.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute and understand how to operate assistive movie-going equipment.
Operate point-of-sale terminals, process transactions, and make accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.