Box Office Attd, PT

Marcus Corporation•Greendale, WI

8d•Onsite

About The Position

Under the direction of the theatre management team, the Box Office Attendant supports theatre operations and provides a high level of guest satisfaction through friendly, courteous, helpful, timely, and professional service. The position reports to a member of the theatre management team or the General Manager, depending on the location. The role involves greeting guests, completing ticket and loyalty transactions, handling cash and tickets securely, promoting sales, enforcing theatre policies and age ratings, operating point-of-sale terminals, distributing assistive movie-going equipment, and maintaining supplies. The attendant also answers guest questions, resolves concerns, supports company programs, and assists with other functions as directed by theatre management. Work is performed in a theatre environment with moderate to high noise levels, occasionally including loud conditions.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to meet the physical requirements of the role, including occasionally lifting or moving up to 35 pounds.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute assistive movie-going equipment and understand how to operate it.
Operate point-of-sale terminals, process transactions, and provide accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.
Follow company and local regulatory agency cleanliness, sanitation, and personal hygiene practices.