Box Office Attd, PT

Marcus Corporation•Brookfield, WI

8h•$10•Onsite

About The Position

The Box Office Attendant supports theatre operations under the direction of the theatre management team and helps ensure a high level of guest satisfaction. The role requires friendly, courteous, helpful, timely, and professional service. The position reports to a member of the theatre management team or the General Manager; reporting may vary by location. Work is performed in a theatre environment where noise is usually moderate to high and may occasionally be loud. The role involves frequent sitting, talking or hearing, and using hands to handle objects, tools, or controls; standing and walking are also required. Employees may occasionally need to lift or move up to 35 pounds. No minimum education is required.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule that includes late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow cleanliness, sanitation, and personal hygiene practices mandated by the company and local regulatory agencies.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute assistive movie-going equipment and understand how to operate it.
Operate point-of-sale terminals, process transactions, and make accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Answer guest questions and resolve concerns.
Uphold Marcus standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.
Follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.