Box Office Attd, PT

The Marcus Corporation•Fort Worth, TX

20h

About The Position

The Box Office Attendant supports theatre operations under the direction of the theatre management team and helps ensure a high level of guest satisfaction. The role involves handling guest transactions and requests in a friendly, courteous, timely, and professional manner. This position reports to a member of the theatre management team or the General Manager; reporting may vary by location. The position is part-time, with a flexible schedule that includes late evenings, weekends, and holidays as business needs dictate. Work is performed in a theatre environment, where noise is usually moderate to high and may occasionally be loud. No minimum education is required. Associates must be able to perform the essential functions of the job, with or without reasonable accommodation.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for providing hospitality and high-quality food and service.
Ability to follow company and local-regulatory cleanliness, sanitation, and personal hygiene practices.
Ability to perform the essential functions with or without reasonable accommodation.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Maintain the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute assistive movie-going equipment and understand how to operate it.
Operate point-of-sale terminals, process transactions, and make accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums with adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and carry out company-wide programs.
Assist with other duties as instructed by the General Manager or a member of the management team.