Box Office Attd, PT

The Marcus Corporation•Sheboygan, WI

12d

About The Position

Under the direction of the theatre management team, the Box Office Attendant supports theatre operations and helps ensure a high level of guest satisfaction. The attendant handles tasks in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager; reporting may vary by location. The role involves serving guests at the box office, processing transactions, securing cash and tickets, promoting loyalty programs and sales, enforcing theatre policies and age ratings, distributing assistive movie-going equipment, answering guest questions, and maintaining stocked supplies. The attendant also follows company standards and programs and may assist with other functions as directed by theatre management. Work is performed in a theatre environment, where noise is usually moderate to high and may occasionally be loud. Employees may be required to work late evenings, weekends, and holidays according to business needs. The position is part-time, with variable shifts. No minimum education is required.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced, team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory cleanliness, sanitation, and personal hygiene practices.
Ability to perform the essential functions with or without reasonable accommodation.
Frequently sit, talk and/or hear, and use hands to handle objects, tools, or controls; stand and/or walk; occasionally lift and/or move up to 35 pounds; have close vision and adjust focus.

Responsibilities

Greet each guest, identify their request, complete transactions and loyalty transactions, and thank them.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute assistive movie-going equipment and understand how to operate it.
Operate point-of-sale terminals, process transactions, and provide accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.
Follow company and local regulatory cleanliness, sanitation, and personal hygiene practices.