Box Office Attd, PT

Marcus Corporation•Greendale, WI

About The Position

Under the direction of the theatre management team, the Box Office Attendant supports theatre operations and helps ensure a high level of guest satisfaction. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or the General Manager; reporting arrangements may vary by location. The role involves completing guest transactions, maintaining the security of box office cash and tickets, communicating and enforcing theatre policies, meeting sales expectations, operating point-of-sale terminals, and providing information and assistance to guests. The attendant also supports daily theatre maintenance and stocking, distributes and operates assistive movie-going equipment, enforces movie ratings, and assists with other functions as instructed by the General Manager or a management team member. Associates must be able to perform the essential functions with or without reasonable accommodation. Work is performed in a theatre environment, where noise is usually moderate to high and may occasionally be loud. Marcus Theatres states that it is an equal opportunity employer committed to a diverse workforce, an inclusive, people-first culture, and nondiscrimination in hiring and employment practices in accordance with applicable laws.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced, team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory cleanliness, sanitation, and personal hygiene practices.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute assistive movie-going equipment and understand how to operate it.
Operate point-of-sale terminals, process transactions, and make accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.