Box Office Attd, PT

The Marcus Corporation•Suwanee, GA

9d•Onsite

About The Position

The Box Office Attendant supports theatre operations under the direction of the theatre management team and helps ensure a high level of guest satisfaction. The role involves serving guests in a friendly, courteous, helpful, timely, and professional manner. This part-time position has variable shifts, including late evenings, weekends, and holidays as dictated by business needs. It is performed in a theatre environment, where noise is usually moderate to high and may occasionally be loud. The role reports to a member of the theatre management team or the General Manager, depending on location. No minimum education is required.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory agency cleanliness, sanitation, and personal hygiene practices.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
Close vision and ability to adjust focus.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute assistive movie-going equipment and understand how to operate it.
Operate point-of-sale terminals, process transactions, and provide accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums with adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.